Aiki Ramos
Tamarac
Summary
Motivated professional experienced in software development, system administration, and technical support. Delivered high-quality results in fast-paced environments through strong work ethic, adaptability, and problem-solving skills. Focused on optimizing performance and driving team collaboration to support organizational success.
Overview
4
4
years of post-secondary education
32
32
years of professional experience
Work History
Firefighter EMT Driver
City of Plantation
Plantation
06.2004 - Current
- Responded to emergency calls for fire incidents and medical emergencies.
- Operated firefighting equipment and tools during rescue operations.
- Conducted fire prevention inspections in residential and commercial buildings.
- Trained new recruits on firefighting techniques and safety protocols.
- Collaborated with local agencies during multi-agency emergency responses.
- Communicated effectively with crew members while performing tasks under stressful conditions.
- Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
- Trained continuously to maintain required physical fitness for demanding work.
- Cleaned, serviced, and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
- Maintained firefighting equipment, including hoses and ladders, on a daily basis.
- Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
- Administered emergency treatment and medical care to people injured in accidents and fires.
- Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
- Performed search and rescue operations in hazardous environments.
- Coordinated with other first responders during multi-agency responses.
- Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
- Responded quickly to hazardous materials incidents by containing spills or leaks with appropriate protective gear.
- Participated in on-call schedule to respond to requests for assistance after hours and on weekends or holidays.
- Ascended and descended ladders, stairs and ramps in smoke-filled areas.
- Inspected vehicles for proper operation prior to use on emergency calls.
- Provided support services during natural disasters such as floods or hurricanes.
- Observed strict safety protocols to maintain personal and coworker safety.
- Triaged patients to assist emergency workers in administering medical care.
- Responded rapidly to emergency calls and assessed patient conditions.
- Provided advanced life support and basic care to patients in crisis.
- Collaborated with medical teams during transport to healthcare facilities.
- Maintained and operated emergency medical equipment effectively.
- Documented patient information accurately for medical records.
- Educated the public on health and safety practices during community events.
- Trained new EMT staff on protocols and emergency procedures.
- Ensured vehicle readiness by performing regular inspections and maintenance checks.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Remained level-headed and proactive during emergency situations.
- Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
- Demonstrated dedication to providing quality care through continued training and education.
- Provided emotional support and comfort to patients while transporting them to their destination.
- Documented patient assessment findings in accordance with established protocols.
- Evaluated patients' medical status and monitored vital signs during transit.
- Assisted in providing medical care to patients with life-threatening conditions and injuries.
- Assessed emergency situations and prioritized medical care for patients.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
- Participated in continuing education courses to maintain certification requirements.
- Ensured that ambulance was stocked properly with necessary supplies prior to responding to calls.
- Adhered strictly to safety regulations set forth by local governing bodies.
- Assessed patient condition to administer first-aid treatment or advanced level life support.
- Operated specialized medical equipment such as ventilators, cardiac monitors and suction devices.
- Collaborated with other medical professionals to ensure quality of care for all patients.
- Utilized proper body mechanics when lifting and moving equipment or assisting patients.
- Provided on-scene treatments such as administering oxygen therapy and splinting fractures.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
- Observed and assessed incident scenes to maintain safety of first responders.
- Educated family members on how best to care for their loved one after discharge from hospital.
- Observed infection control measures when treating multiple patients within a given timeframe.
- Reported any suspicious activity witnessed while on duty immediately upon return from call.
- Administered first aid treatment or life support in prehospital settings.
- Assessed scene upon arrival for possible hazards or dangerous situations.
- Collaborated with medical personnel to quickly treat and transport patients.
- Positioned patients in preparation for treatment and transport.
- Bandaged wounds and determined necessity for stitches or sutures.
- Suctioned airways to clear obstructions and help patients breathe.
- Immobilized patients for transport using backboard or other spinal mobilization.
- Facilitated communication between patients, family members, and healthcare professionals.
- Operated city vehicles safely throughout designated routes.
- Conducted routine vehicle inspections and maintenance checks.
- Assisted residents with information about local transportation services.
- Collaborated with team members to ensure efficient service delivery.
- Adhered to traffic laws and safety regulations consistently.
- Managed transportation schedules to ensure timely services. effectively to meet daily transportation needs.
- Responded promptly to emergency situations with appropriate actions.
- Maintained accurate logs of daily trips and vehicle usage.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
Assistant Manager
Brinker Internationl, Chili's Grill & Bar
Hollywood
09.1997 - 09.2004
- Managed daily operations to ensure smooth restaurant workflow.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained and supervised staff on customer service best practices.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer complaints swiftly to maintain satisfaction levels.
- Developed staff schedules to optimize labor efficiency and coverage.
- Assisted in inventory management and ordering supplies for the restaurant.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Ensured compliance with health and safety regulations at all times.
- Ensured compliance with safety regulations and company policies.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager of Operations
Bono’s BBQ
Sebring
09.1994 - 03.1997
- Assisted in managing daily operations for a busy barbecue restaurant.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Trained new employees on service standards and food safety protocols.
- Implemented operational procedures to enhance kitchen efficiency and workflow.
- Coordinated the implementation of new processes and systems to improve overall operations.
- Monitored inventory levels and placed orders for supplies as needed.
- Assisted in problem solving when issues arose during production or delivery cycles.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Resolved customer complaints efficiently and effectively.
- Ensured that quality control standards were met by monitoring performance against established goals.
- Analyzed financial statements for accuracy and completeness.
- Assessed sales reports, activity reports, and financial statements to measure productivity and goal realization.
- Maintained records of all operational activities including personnel information, inventory levels, customer service metrics.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Recruited qualified candidates to bolster department operations and increase productivity.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
Education
Associate of Arts - General Studies
South Florida State College
Avon Park, FL 09.1993 - 06.1997
Sebring High School
Sebring, FLSkills
- Fire suppression
- Fire suppression techniques
- Firefighting
- Emergency response
- Emergency response procedures
- First response services
- Medical response
- Pre-hospital care
- Patient care documentation
- First aid certified
- Hazardous materials handling
- Incident command
- Crisis management
- Scene management
- Team response direction
- Wildland firefighting
- Swift water rescue
- Vehicle extrication
- Ladder rescue
- Rope rescue
- Trench collapse rescue
- Confined space rescue
- Forcible entry techniques
- Fire equipment use
- Fire pump operation
- Suppression tools operation
- Fire alarm response
- Fire safety
- Prevention strategies
- Fire department maintenance
- Apparatus maintenance
- Facility maintenance
- Medical equipment usage
- Supply procurement
- Crisis management
- Team collaboration
- Conflict resolution
- Effective communication
- Leadership and supervision
- Training and development
- Cooperative relationships
- Cultural sensitivity
- Administration and management
- Map reading and navigation
- Semi-annual drills
- Casualty events
- Triaging
- Self-contained breathing apparatus
- Cooperative relationships
- Administration and management
Timeline
Firefighter EMT Driver
City of Plantation
06.2004 - Current
Assistant Manager
Brinker Internationl, Chili's Grill & Bar
09.1997 - 09.2004
Assistant Manager of Operations
Bono’s BBQ
09.1994 - 03.1997
Associate of Arts - General Studies
South Florida State College
09.1993 - 06.1997
Sebring High School