AIKO UESATO
LAS VEGAS,NV
Summary
Client-focused Luxury Retail Professional with 14 years of experience enhancing customer engagement and driving sales for prestigious brands. Skilled in building lasting relationships, anticipating client needs, and managing portfolios to create exceptional shopping experiences that foster loyalty and repeat business.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Senior Client Advisor
CELINE
Las Vegas, NV
09.2021 - Current
- Built and managed a strong client portfolio through personalized service, strategic follow-up, and tailored recommendations to enhance client satisfaction.
- Leverage client insights and product knowledge to support sales, strengthen loyalty, and generate repeat business.
- Resolve client concerns professionally while maintaining exceptional service standards.
- Created elevated shopping experiences by understanding client preferences and purchasing goals, resulting in increased client engagement.
- Collaborated with team members to support sales objectives and ensure seamless boutique operations, contributing to overall team success.
Team Coordinator
GUCCI
Las Vegas, NV
11.2020 - 09.2021
- Coordinated daily boutique operations while maintaining luxury service, presentation, and brand standards.
- Collaborated with sales and leadership teams to enhance client experiences and achieve business objectives.
- Coordinated operational priorities and inventory organization to support efficient client service.
- Created an organized and inviting sales environment that showcased luxury presentation and merchandising standards.
Operations Assistant
GIORGIO ARMANI
Las Vegas, NV
04.2012 - 11.2020
- Supported daily luxury retail operations with a focus on accuracy, organization, efficiency, and client service.
- Managed invoices and purchase orders while coordinating with vendors for timely, accurate processing.
- Coordinated supply and equipment orders while implementing updated policies and procedures.
- Trained employees on RPOS, SAP, NAIS, and CRM systems to enhance operational knowledge.
- Partnered with internal teams to resolve customer concerns, contributing to improved client satisfaction.
Education
Associate of Science - Nursing
CSN
Las Vegas, NV 08.2019 - 12.2023
Skills
- Client Relationship Management
- Client Retention & Loyalty
- Luxury Retail Operations
- Team Coordination
- Employee Training
- CRM & Retail Systems
Timeline
Senior Client Advisor
CELINE
09.2021 - Current
Team Coordinator
GUCCI
11.2020 - 09.2021
Associate of Science - Nursing
CSN
08.2019 - 12.2023
Operations Assistant
GIORGIO ARMANI
04.2012 - 11.2020