Aila Bello
Tampa,FL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Store Manager
LifeStorage
10.2021 - Current
- Manage inventory control, cash control, and store opening and closing procedures.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Complete point of sale opening and closing procedures.
- Rotate merchandise and displays to feature new products and promotions.
- Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assist with training and mentoring new staff members.
- Maximize sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconcile daily sales transactions to balance and log day-to-day revenue and deliver bank deposits on specified days required per company guidelines.
- Promote team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervise customer's at front counter, answering questions regarding products.
Associate Manager
LifeStorage
03.2019 - Current
- Confirmed intro's (inquiries) and assist all customer's by presenting storage units and merchandise that meet customer's needs and keep merchandise stocked.
- Collect monthly rental fees, copy, file, answer phones, make necessary collection calls.
- Assist with the preparation of customer's who will be going to auction due to delinquency on account by sending lien letters and adding the lien fee associated with auction costs.
- Follow all goals set forth per company standards, clean vacated units and ensure they are vacated from the system in order to rent the unit again.
- Clean hallways and entire property as per cleanliness standards set by company.
- Assisted in monitoring cash intake and deposit records increasing accuracy by reducing discrepancies and depositing bank deposits daily.
Relief Manager
Public Storage
04.2015 - 03.2019
- Confirmed intro's (inquiries) and assist all customer's by presenting storage units and merchandise that meet customer's needs and keep merchandise stocked.
- Collect monthly rental fees, copy, file, answer phones, make necessary collection calls.
- Assist with the preparation of customer's who will be going to auction due to delinquency on account by sending lien letters and adding the lien fee associated with auction costs.
- Follow all goals set forth per company standards, clean vacated units and ensure they are vacated from the system in order to rent the unit again.
- Clean hallways and entire property as per cleanliness standards set by company.
- Assisted in monitoring cash intake and deposit records increasing accuracy by reducing discrepancies and depositing bank deposits daily.
Part Time Supervisor
Sea World Parks
08.2014 - 04.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Assigned cash drawer to cashiers and informed them of any promotions that were taking place for the month.
- Oversaw correct food preparations procedures in order to assure food was serve safe compliant.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Assistant Manager
7-11 Convenience Store
09.2001 - 10.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, received vendors inputting each invoice into the computer, sent that report to Corporate daily and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Sent all daily business reports including cash reports to Corporate via fax.
- Sent work orders to maintenance for any repairs that would be needed done.
- Fill safe in order for other employees to be able to access to change that would be needed during the shift.
- Oversee employees and delegate shift responsibilities for those on each shift.
Education
Associate of Arts - Liberal Arts And General Studies
Hillsborough Community College
Tampa, FL05.2019
Skills
Visual Merchandising
Store Management
Customer Service
Inventory Control
Retail Sales
Loss Prevention
Shrinkage
Profit
Store Operations
Cashiering
Sales
Payroll
Timeline
Store Manager
LifeStorage
10.2021 - Current
Associate Manager
LifeStorage
03.2019 - Current
Relief Manager
Public Storage
04.2015 - 03.2019
Part Time Supervisor
Sea World Parks
08.2014 - 04.2015
Assistant Manager
7-11 Convenience Store
09.2001 - 10.2013
Associate of Arts - Liberal Arts And General Studies
Hillsborough Community College