Ailah Madronial
Houston
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills.
Overview
4
4
years of professional experience
Work History
Case Manager
Calhoun Meredith, PLLC
02.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Contacted clients to schedule appointments and discuss progress of cases.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
Flight Attendant
Mesa Airlines
12.2021 - 11.2022
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Answered passenger questions and provided solutions to issues arising during flights.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Sleep Technician
Pulmonary & Sleep Specialists Of Alaska
09.2020 - 11.2021
- Collaborated with multidisciplinary teams to develop customized treatment plans for patients with sleep disorders.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Streamlined workflow processes, enhancing overall efficiency within the sleep lab team.
- Evaluated patient histories and medical records for accuracy and completeness.
Executive Assistant
Three Bears Inc.
12.2019 - 07.2020
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Education
High School Diploma -
Morris Hills High School
Rockaway, NJ06.2018
Skills
- Documentation proficiency
- Patient Management
- Records Management Databases
- Case File Management
- Document drafting
- Customer Service
Languages
Tagalog
Native or Bilingual
Timeline
Case Manager
Calhoun Meredith, PLLC
02.2023 - Current
Flight Attendant
Mesa Airlines
12.2021 - 11.2022
Sleep Technician
Pulmonary & Sleep Specialists Of Alaska
09.2020 - 11.2021
Executive Assistant
Three Bears Inc.
12.2019 - 07.2020
High School Diploma -
Morris Hills High School