Ailaila Pierre
Boca Raton ,FL
Summary
Compassionate and detail-oriented professional seeking a Hospital Assistant position where I can contribute to efficient healthcare delivery through strong organizational, interpersonal, and patient-care skills. Eager to support clinical teams and ensure a high standard of care for all patients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Home Health Caregiver
Assisting Hands Home Care
West Palm Beach
02.2023 - 06.2025
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
Medical Office Assistant
BrightCare Family Clinic
Boynton Beach, FL
01.2022 - 01.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Greeted and checked in 30+ patients daily, ensuring accurate documentation and insurance verification
- Scheduled appointments, managed phone inquiries, and maintained organized patient records
- Assisted medical staff with basic patient preparation and vitals measurement
- Ensured cleanliness and sanitization of examination rooms after each use
Elderly Caregiver
Mother's Care Senior Living
West Palm Beach
03.2019 - 12.2021
- Offered companionship and kindness to elderly patients
- Cleaned house, ran errands, managed laundry, and completedweekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming,dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Monitored client vital signs, administered medications, and track
Customer Service Representative
Apple
Work From Home
10.2017 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Associate Of Science - Radiography
Broward College
Fort Lauderdale, FLOlympic High School
Boca Raton, FL05.2019
Skills
- Respectful and compassionate
- Time management
- Problem-Solving
- Dependable and responsible
- Multitasking and Organization
- Emotional Support
- Compassionate Care
- Infection control & safety procedures
- Bilingual
- Scheduling & administrative support
Certification
- Certified EKG Technician Issue Date: 9/19/2024 Certificate Reference Number: 11704472
- Basic life support (American Heart Association) Issue Date: 7/14/2023
- HHA - Home Health Aide Issue date: 7/20/2018 Lic•2475
Languages
Haitian creole
Native or Bilingual
Timeline
Home Health Caregiver
Assisting Hands Home Care
02.2023 - 06.2025
Medical Office Assistant
BrightCare Family Clinic
01.2022 - 01.2023
Elderly Caregiver
Mother's Care Senior Living
03.2019 - 12.2021
Customer Service Representative
Apple
10.2017 - 12.2018
Associate Of Science - Radiography
Broward College
Olympic High School