Hi, I’m
Ailaina May
Centerville,GA
Summary
With 3 years of customer service experience my goal in any role I fill is to make sure the customer has a wonderful experience with the company I work for by displaying a friendly attitude and quickly solving their problems with no stress.
Overview
3
years of professional experience
Work History
Target
Style Consultant
11.2021 - Current
Job overview
- Analyzed suitable colors, cuts, and designs for clients' outfits, jewelry, and makeup.
- Curated and prepared apparel and accessories for photo shoots.
- Assembled head-to-toe fashion ensembles for specific occasions and events such as weddings and work events.
- Promoted ongoing sales, promotions, and upcoming events, boosting sales.
- Helped clients create new outfits with existing clothing and accessories.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items, and placing products on display.
- Brainstormed and implemented new floor designs, merchandise displays, and sales advertisements.
- Greeted all clients with a warm smile and asked open-ended questions to better understand their needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Coached new team members on service techniques and provided scoring through a quality assurance program.
- Stepped up to assist the customer service manager with complaints and issues during times of department short staffing.
Old Navy
Brand Associate
10.2020 - 11.2021
Job overview
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes, and colors of products on the sales floor to maintain availability for customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Achieved daily sales goals by cross-selling and promoting additional products and services.
- Drove sales and service using suggestive selling techniques and observing non-verbal cues.
- Executed signage and markdown processes to meet productivity and pricing standards.
- Assisted with daily opening and closing tasks to maintain a clean, neat, and professional store.
- Engaged, educated, and befriended customers to deliver an amazing shopping experience.
- Showed an understanding of customers' styles and preferences when offering product advice.
- Completed floorsets, filled the floor, and rang up customers.
- Achieved and exceeded sales goals in line with the prescribed selling strategy.
- Functioned as a team player by working with other members to deliver sampling goals.
Annette Long
Summer Nanny
05.2020 - 08.2020
Job overview
- Played games, worked on puzzles, and read books to young children.
- Organized different types of activities to enhance physical and intellectual development.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Balanced playtime and limited screen time support the development of fine motor, gross motor, and cognitive skills.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Assisted children with homework assignments and special projects across different subjects.
- Supported children's educational progress by reviewing completed homework, quizzing on math and science, and assisting with school projects.
- Studied and researched food allergies to understand the requirements for individuals with such conditions.
Education
Georgia Military College Warner Robins, GA
No Degree from General Studies
05.2026
Central Fellowship Christian Academy8460 Hawkinsville Rd, Macon, GA 31216
High School Diploma
05.2020
Skills
Customer Needs Assessments
- Maintaining Clean Work Areas
- Consultative Sales Approach
- Store Layouts
- Rewards Programs
Cash Register Operations
- Customer Feedback
- Customer Buying Habits
- Customer Interaction
- Time Management
Timeline
Style Consultant
Target
11.2021 - Current
Brand Associate
Old Navy
10.2020 - 11.2021
Summer Nanny
Annette Long
05.2020 - 08.2020
Georgia Military College
No Degree from General Studies
Central Fellowship Christian Academy
High School Diploma
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