AILANI GARDINER
Scottsdale,AZ
Summary
Goal-oriented People Operations professional
with over 3+ years in employee onboarding
and strategic planning. Organized and
dependable, with a strong track record of
successfully managing multiple priorities with
a positive attitude and willingness to jump in
on any needs required to meet team goals.
Overview
9
9
years of professional experience
Work History
Team Lead, Onboarding
Carvana LLC
01.2023 - 12.2023
- Directed and supervised team of one
- Oversaw integration of new team members and educated them on Company history, mission, values and overall contribution in organization as part of company acquisition
- Hosted weekly onboarding sessions for about 25 fresh hires
- Collaborated with Technology Services team to streamline onboarding procedures, reducing time gap between job offer and start date
- Participated in semi-annual calibration sessions for company leaders, creating equitable standards and conducting performance assessments for team members in comparable roles
Mentored 14 coordinators and developed strong relationships to promote consistent onboarding practices across all offices
Senior Specialist, Onboarding
Carvana LLC
12.2021 - 01.2023
- Created and maintained an internal People Operations resource center that serviced over 200 People Operations team members.
- Developed a virtual orientation self-paced program for new hires leveraging Workday LMS to service our remote and field employees- providing an equitable candidate experience to our employees who worked in office.
- Produced email campaigns via SendGrid to educate new hires on tools and resources, in addition to important reminders during the first 3 months of employment.
- Managed Work Opportunity Tax Credit Program and provided monthly reports to Senior Leadership to show positive impact on company savings through new hire participation and eligibility.
Specialist, Onboarding
Carvana LLC
05.2021 - 12.2021
- Collaborated with Senior Leadership to establish a career path for Onboarding Team members, resulting in being promoted within a 7 month time frame.
- Conducted weekly orientations for approximately 100 new hires.
- Supervised the rebranding and creation of our standard company orientation deck.
- Coordinated the distribution of new hire gift bags and work peripherals.
- Ensured that new hires complied with all employment document requirements.
Coordinator, Onboarding
Carvana LLC
09.2019 - 05.2021
- Conduct orientation sessions for new employees to ensure they understand their job responsibilities.
- Respond to inquiries and general pre-hire questions in the team mailbox.
- Facilitated new hire check-ins to establish connections with new employees during their first week.
- Participate in an Onboarding Buddy program, resulting in personal meetings and connections with ten new hires every week for the first three months of employment.
Verification Advocate II
Carvana LLC
10.2018 - 09.2019
- Maintained records of customer data and client documentation using Salesforce.
- Evaluated effectiveness of training programs and built process documentation to streamline customer workflows.
- Volunteered on a stretch assignment for 4 months training and certifying new hires joining the underwriting team.
- Performed monthly audits of new hire advocates case work to maintain compliance and accuracy with customer purchases.
Verification Advocate I
Carvana LLC
01.2018 - 10.2018
- Inspected financial statements, credit information identity documentation to complete underwriting process.
- Partnered with DMV's to outline proper documentation needed for vehicle registration as part of the underwriting training manual.
- Ensured all customer inquiries were addressed promptly and accurately.
- Partnered with Senior Leadership to create playbooks that helped reduce amount of representatives customers would have to work with during their purchase process.
Top Seller
Bath & Body Works Inc.
06.2015 - 08.2017
- Contributed to daily sales records which resulted in being recognized as the top- performing store within the district for 4 consecutive quarters
- Trained new hires on product knowledge, service, and operational strategies to maximize team performance
- Managed monthly floor moves, inventory auditing, and display maintenance, to keep sales areas well-stocked and organized
- Organized quarterly team outings to boost employee morale and foster deeper connections
Education
Bachelor of Science - Business Management
GRAND CANYON UNIVERSITY
Phoenix, AZ12.2017
Skills
- Employee Onboarding
- Team Development and Leadership
- Event Planning and Coordination
- Presentation Development and Delivery
- Onboarding Employee Experience and Efficiency Strategies
- Microsoft Office & G-Suite Proficient
- Salesforce, Workday and Tableau
- Project Management
- Customer Service
Timeline
Team Lead, Onboarding
Carvana LLC
01.2023 - 12.2023
Senior Specialist, Onboarding
Carvana LLC
12.2021 - 01.2023
Specialist, Onboarding
Carvana LLC
05.2021 - 12.2021
Coordinator, Onboarding
Carvana LLC
09.2019 - 05.2021
Verification Advocate II
Carvana LLC
10.2018 - 09.2019
Verification Advocate I
Carvana LLC
01.2018 - 10.2018
Top Seller
Bath & Body Works Inc.
06.2015 - 08.2017
Bachelor of Science - Business Management
GRAND CANYON UNIVERSITY