Ailani Hernandez
Houston,TX
Overview
3
3
years of professional experience
Work History
Medical Case Manager/ Team Lead
Lindale Healthcare Clinic
Houston, Texas
01.2025 - Current
- Managed client communications regarding case updates and legal processes.
- Coordinated with medical professionals to obtain necessary records and reports.
- Managed case documentation using electronic health record systems.
- Monitored patient progress and adjusted care plans as needed.
- Provided support and resources to patients in need of medical assistance.
- Maintained accurate records related to patient care, progress notes, referrals and other documentation.
- Trained new team members on processes and company policies.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Front Desk Receptionist
Lindale Healthcare Clinic
Houston, TX
09.2024 - Current
- Managed multi-line phone system to route calls efficiently.
- Scheduled appointments and maintained the office calendar effectively.
- Utilized office software for data entry and record management.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Managed appointment scheduling for healthcare providers and staff.
Sales Associate
Bath & Body Works
Houton, TX
03.2023 - 05.2025
- Assisted customers in selecting products to enhance their shopping experience.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and objectives.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Some College (No Degree) - Medical Technology
Lone Star College
Houston, TXSome College (No Degree) - Health Information Technology
Texas State Technical College
Waco, TXHigh School Diploma -
Texas Virtual Academy
Hallsville, TX05-2022
Skills
- Multitasking and time management
- Electronic health records
- Team collaboration
- Attention to detail
- Data entry and record management
- Patient intake
- Treatment plan tracking
- Collaborating between patients, providers, and attorneys
Summary
Motivated college student currently serving as a Lead Medical Case Manager, skilled in patient advocacy, care coordination, and team leadership within fast-paced healthcare environments.
Accomplishments
- Recognized fro Outstanding Patient Care and Support though consistent dedication and empathy
- Successfully managed a high-volume caseload while maintaining accuracy and patient satisfaction
- Commended by patients and colleagues for professionalism, compassion, and commitment to quality care
- Demonstrated leadership by mentoring new team members and supporting training initiatives
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Medical Case Manager/ Team Lead
Lindale Healthcare Clinic
01.2025 - Current
Front Desk Receptionist
Lindale Healthcare Clinic
09.2024 - Current
Sales Associate
Bath & Body Works
03.2023 - 05.2025
Some College (No Degree) - Medical Technology
Lone Star College
Some College (No Degree) - Health Information Technology
Texas State Technical College
High School Diploma -
Texas Virtual Academy