Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ailani Milner

Overview

5
5
years of professional experience

Work History

Office Manager

Little sprouts therapy
Killeen, TX
06.2024 - Current
  • Organized company events including holiday parties, team building activities .
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Maintained confidential records relating to personnel matters.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Recruited and trained new employees to meet job requirements.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Reviewed and analyzed insurance policies to ensure accuracy of billing information.
  • Scheduled appointments to ensure efficient office operations.

Cashier

H-E-B Texas Grocery
Killeen, TX
02.2021 - 04.2023
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Performed other duties as assigned by management.
  • Scanned items and checked pricing on cash register for accuracy.
  • Counted and balanced cashier drawers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Discounted purchases by scanning and redeeming coupons.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Issued receipts, refunds, credits or change due to customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Built and maintained productive relationships with employees.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Team Leader

McDonald's Restaurant
Killeen, TX
01.2020 - 02.2021
  • Motivated staff through positive reinforcement techniques.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured proper handling and storage of food items to maintain safety and quality standards.
  • Ensured all customers received exceptional service.
  • Ensured work environment remained clean and employees adhered to food safety guidelines.

Education

High School Diploma -

E Ellison High School
Killeen, TX
05-2022

Skills

  • Billing
  • Employee training
  • Travel coordination
  • Office management
  • Documentation and control
  • Customer relations
  • Team supervision
  • Scheduling
  • Administrative support
  • Office management software
  • Customer service
  • Data entry
  • Scheduling coordination

Languages

Spanish
Full Professional

Timeline

Office Manager

Little sprouts therapy
06.2024 - Current

Cashier

H-E-B Texas Grocery
02.2021 - 04.2023

Team Leader

McDonald's Restaurant
01.2020 - 02.2021

High School Diploma -

E Ellison High School
Ailani Milner