Ailani Milner
Overview
5
5
years of professional experience
Work History
Office Manager
Little sprouts therapy
Killeen, TX
06.2024 - Current
- Organized company events including holiday parties, team building activities .
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Maintained confidential records relating to personnel matters.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Recruited and trained new employees to meet job requirements.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Reviewed and analyzed insurance policies to ensure accuracy of billing information.
- Scheduled appointments to ensure efficient office operations.
Cashier
H-E-B Texas Grocery
Killeen, TX
02.2021 - 04.2023
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Performed other duties as assigned by management.
- Scanned items and checked pricing on cash register for accuracy.
- Counted and balanced cashier drawers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Discounted purchases by scanning and redeeming coupons.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Issued receipts, refunds, credits or change due to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Built and maintained productive relationships with employees.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Team Leader
McDonald's Restaurant
Killeen, TX
01.2020 - 02.2021
- Motivated staff through positive reinforcement techniques.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured proper handling and storage of food items to maintain safety and quality standards.
- Ensured all customers received exceptional service.
- Ensured work environment remained clean and employees adhered to food safety guidelines.
Education
High School Diploma -
E Ellison High School
Killeen, TX05-2022
Skills
- Billing
- Employee training
- Travel coordination
- Office management
- Documentation and control
- Customer relations
- Team supervision
- Scheduling
- Administrative support
- Office management software
- Customer service
- Data entry
- Scheduling coordination
Languages
Spanish
Full Professional
Timeline
Office Manager
Little sprouts therapy
06.2024 - Current
Cashier
H-E-B Texas Grocery
02.2021 - 04.2023
Team Leader
McDonald's Restaurant
01.2020 - 02.2021
High School Diploma -
E Ellison High School
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