Ailanie Baptista

As i said i worked at European Madrid Bakery where i make drinks, i help costumer as (receptionist) and a cashier. Work at a bakery cafe actually helped me a lot develop my bar skills, receptionist and cashier and of course costumer service. I make drinks like (lattes, mochas, cappuccinos, double espressos...) And also I've learned the followings:

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.
• Cleaned counters, machines, utensils, and seating areas daily.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.

• Greeted new customers, discussed specials, and took drink orders.
• Bussed and reset tables to keep dining room and work areas clean.
• Stayed up-to-date on menu changes to help customers make food choices.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Cultivated warm relationships with regular customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.