Summary
Overview
Work History
Education
Skills
Languages
Timeline
background-images

Ailayah Cage

Lewisville,TX

Summary


Versatile team member offering over 14 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

14
14
years of professional experience

Work History

Grocery Shopper

Instacart
09.2023 - Current
  • Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
  • Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
  • Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
  • Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
  • Manage the entire order from shopping to delivering to the customer. Earn money by completing batches and always get to see the upfront earnings before accepting a batch. Sign up today and enjoy the flexibility of choosing when, where, and how much you earn.

Clerk

United Postal Service
10.2015 - Current
  • Greet and interact with customers, offer assistance with products, sales and promotions, and provide a good customer experience
  • Handle and process customer purchases and returns of products and services
  • Perform passport duties
  • Maintain appearance of retail lobby by setting up and arranging displays that are presentable to customers
  • Prolonged standing while interacting with customers
  • Sort outgoing and/or incoming mail using automated equipment
  • Ensure all necessary support equipment and materials are organized for sorting
  • Provide services at public window for non-financial transactions
  • Lifting or carrying moderate to heavy mail and packages and prolonged standing
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Deli

Walmart
06.2024 - 10.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • The main priority of Deli / Bakery associates is to prepare quality products for customers. They engage with customers at the service counter and move incoming merchandise out to the salesfloor. Cleaning and maintaining proper food safety standards are critical to the team's success.

Ramp Agent

Delta
04.2024 - 09.2024
  • Loads, unloads, services, guides, and directs customer aircraft.
  • Safeguards customers' baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction.
  • Lifts, loads/unloads, sorts and transfers passenger baggage, airmail, freight and company material in and out of aircraft bins, belt loader or baggage carts in a safe manner.
  • Operate pushback equipment and maintains visual contact with Wing Walkers to ensure the pushback equipment is free of any danger.
  • Receives and records Customer baggage, airfreight, mail and company materials as required.
  • Picks up, delivers, and transports cargo and baggage to and from aircraft and prepares records in connection with these responsibilities.
  • Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart, and deicers; or manually push and pull push carts and containers.
  • Completes paperwork and forms connected with work assignments pertaining to procedures and enter into Company's information system as required.
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.

Cashier

Taco Bell
04.2014 - 10.2017
  • Interaction with customers: receiving orders, processing sales and monies, and managing customer issues.
  • Training and motivating team members.
  • Preparation of products.
  • Maintaining quality of product.
  • Monitoring all service equipment.
  • Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), maintaining a clean parking lot, building exterior, dumpster and boardwalk, including removal of trash within containers to proper dumpster site(s).
  • Unloading, stocking and maintaining required inventory level.
  • Champions recognition and motivation efforts
  • Cashier, food prep, line worker, and dishwashing
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Greeted customers entering store and responded promptly to customer needs.

Direct Support Professional

Opal Services
09.2014 - 02.2016
  • Engage our service recipients in activities both in their homes and communities
  • Teach independent living skills
  • Assist with activities of daily living (personal care needs vary from home to home)
  • Assist with household responsibilities such as cooking and cleaning
  • Chart, log, and document
  • Pass medication (Med Admin training provided!
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Transported clients to medical and dental appointments to provide support.

Overnight Stocker

Target
04.2015 - 12.2015
  • Create a welcoming experience by authentically greeting all guests
  • Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
  • Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
  • Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target
  • Execute a detailed, accurate and efficient sorting operation (including all unload schedule times)
  • Stock, backstock and zone product on sales floor
  • Maintain sales floor in stock for GM categories
  • Operate power equipment only if certified and partner with leader if certification is needed
  • Work with accuracy and attention to detail
  • Manage all defectives and handle environmentally sensitive (ESIM) items in compliance with applicable laws and regulations
  • Demonstrate a culture of ethical conduct, safety and compliance
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
  • Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.

Customer Service Representative

Super America
04.2013 - 08.2014
  • A desire for meeting and exceeding customer expectations on every visit.
  • Commitment to maintaining a clean, safe environment to ensure the store is always customer ready.
  • Ability to ensure proper food preparation and presentation including making one of our customer-favorites….coffee!
  • Excellence in cash handling, fuel transactions, and promoting our rewards loyalty program.
  • Ability to follow proper health code guidelines.
  • The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Agent Apprenticeship

Farmers Insurance Agency
02.2013 - 06.2013
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Develop insurance quotes, make sales presentations, and close sales
  • Communicating with our hot leads
  • Establish client relationships and follow up with clients, as needed
  • Understanding prospects needs and identifying sales opportunities

Cashier

Walmart
11.2011 - 03.2013
  • Front End Service associates are focused on compliance and customer service. They smile, greet and thank customers, process returns / refunds, and carry out financial transactions. Always ready to help with customer questions and needs, this role may require standing for long periods of time. For complete job duties and requirements, see the Job Description
  • Front End Checkout associates run our registers. They smile, greet and thank customers, ring up items, process payments, and keep a positive attitude. Always ready to help with customer questions and needs, this role may require standing for long periods of time. For complete job duties and requirements.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Reduced processing errors by meticulously following transaction procedures.

Project Lead

Youth Farm and Marketing Project
06.2011 - 09.2011
  • Project LEAD take on the role of managing programming for Youth Farmers and All Stars and assisting on farm sites with farm design, planting and seeding, weeding, harvesting, and food distribution. They also participate in community events and learn to use food as a tool to engage their peers, residents of all ages, and community partners.
  • Project LEAD develop mentorship, conflict resolution, leadership, community organizing, and work skills through all of their community-based projects.
  • Mentored junior team members, fostering professional growth and increasing overall team efficiency.
  • Encouraged innovation among team members, leading to development of more effective project strategies.

Education

Nursing

Inver Hills C
Inver Grove Heights, MN
04.2025

High School Diploma -

Eagan High School
Eagan
06-2013

Skills

  • Shelf stocking
  • Cleanliness standards
  • Health and safety compliance
  • Stock replenishment
  • Customer service
  • Planning and organization
  • Customer relations
  • Time management
  • Cash register operations
  • Self motivation
  • Pallet jack operation
  • Packing and shipping
  • Excellent communication
  • Multitasking
  • Teamwork
  • Heavy lifting
  • Upbeat and outgoing attitude
  • Barcode scanning

Languages

English
Full Professional

Timeline

Deli

Walmart
06.2024 - 10.2024

Ramp Agent

Delta
04.2024 - 09.2024

Grocery Shopper

Instacart
09.2023 - Current

Clerk

United Postal Service
10.2015 - Current

Overnight Stocker

Target
04.2015 - 12.2015

Direct Support Professional

Opal Services
09.2014 - 02.2016

Cashier

Taco Bell
04.2014 - 10.2017

Customer Service Representative

Super America
04.2013 - 08.2014

Agent Apprenticeship

Farmers Insurance Agency
02.2013 - 06.2013

Cashier

Walmart
11.2011 - 03.2013

Project Lead

Youth Farm and Marketing Project
06.2011 - 09.2011

Nursing

Inver Hills C

High School Diploma -

Eagan High School

Similar Profiles

CREATE PROFILE
Ailayah Cage