Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

AILEBSIRA CUEVAS

Homestead

Summary

As a dedicated professional with a passion for enhancing customer experiences and fostering community engagement, I am eager to bring my skills as a Community Manager to your esteemed team. My commitment to excellence and proven track record in delivering exceptional service align perfectly with your organization's values. I am excited about the opportunity to contribute to a positive and thriving environment, ensuring every interaction leaves a lasting impression.


Overview

10
10
years of professional experience

Work History

Community Manager

TRG Management Company
01.2023 - Current
  • Resolved customer issues swiftly, improving satisfaction ratings by 30%.
  • Fostering positive interactions within the community by initiating discussions, responding to inquiries, and addressing concerns.
  • Prepare clear, relevant, and accurate reports as needed.
  • Oversee budgets, policies, and program activities.
  • Conduct unit inspections as required.
  • Assure community is ready for county and/or state inspections.
  • Hire, train, supervise and evaluate staff.

Assistant Manager

The check cashing store
08.2015 - 12.2022
  • Cashed checks of all types (personal, business, insurance, payroll and settlements). Conducted payday loans, entered all of customers pay and bank information for chance of approval.
  • Managed staff / trained.
  • Made staff schedules. Collections – called customers on a recorded line in attempts to collect on a debt or set up payment arrangements for our clients.
  • Promptly responded to general inquiries from members, staff, and clients via telephone or email.
  • Adhered to regulatory security and audit procedures.
  • Balanced daily cash deposits and vault inventory with a zero-error rate.
  • Analyzed sales data to identify trends, driving strategic decision-making.
  • Boosted team performance by 30% through effective leadership strategies.
  • Recognized as Employee of the Month for outstanding team contributions.
  • Increased sales revenue by 25% within the first year of management.

Education

High School Diploma -

Homestead Senior High
Homestead, FL

Skills

  • Microsoft Word, Excel, Outlook, PowerPoint
  • Excellent communication skills
  • Bilingual English/Spanish
  • Conflict resolution expert
  • Well organized, detail oriented
  • Ability to work independently or with a team
  • Ability to work effectively with management

LANGUAGES

English
Spanish

Timeline

Community Manager

TRG Management Company
01.2023 - Current

Assistant Manager

The check cashing store
08.2015 - 12.2022

High School Diploma -

Homestead Senior High

Similar Profiles

CREATE PROFILE