Summary
Work History
Education
Skills
Timeline
Generic

Ailee Orona

Fort Knox,KY

Summary

Dynamic and dedicated professional with experience at Sonic, excelling in food preparation and customer service. Proven ability to enhance customer satisfaction through efficient order processing and effective communication. Skilled in cash handling and maintaining a clean, safe environment, while demonstrating a positive attitude and strong teamwork.

Dependable and friendly individual with positive attitude and excellent teamwork skills. Possesses strong understanding of customer service principles and basic food handling techniques. Dedicated to contributing to smooth and efficient operation that enhances customer satisfaction.

Work History

Crew Team Member

Sonic
06.2025 - 09.2025
  • Prepared and served food items to customers efficiently.
  • Maintained cleanliness and organization of workstations during shifts.
  • Assisted in training new team members on operational procedures.
  • Collaborated with team members to ensure timely service delivery.
  • Adapted quickly to changing customer demands and preferences.
  • Contributed to inventory management by restocking supplies as needed.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Operated point-of-sale system for processing customer orders accurately.
  • Resolved customer complaints quickly and professionally, ensuring repeat patronage.
  • Used proper techniques to prepare food and ingredients.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
  • Became familiar with products to answer questions and make suggestions.

Education

High School Diploma -

Goodwill Excel Center
6203 Preston Hwy, Louisville, KY 40219

Skills

  • Food preparation
  • Customer service
  • Cash handling
  • Order processing
  • Payment collection
  • Customer interaction
  • Customer engagement
  • Food handling
  • Cooking
  • Cleaning and sanitation
  • Food handling safety
  • Beverage preparation
  • Dishwashing
  • Food running
  • Order management
  • Menu memorization
  • Ordering procedures
  • Telephone etiquette
  • Positive attitude
  • Workplace safety
  • Basic cooking techniques
  • Tool and equipment use
  • Heavy lifting
  • Safety awareness
  • Cleaning
  • Initiative and Self-motivation
  • Safe food handling

Timeline

Crew Team Member

Sonic
06.2025 - 09.2025

High School Diploma -

Goodwill Excel Center