Aileen Acevedo
Margate,FL
Summary
Dedicated professional with extensive experience in distribution coordination. Recognized for strong time management and customer relations skills, contributing to enhanced operational efficiency and increased fulfillment speed.
Overview
12
12
years of professional experience
Work History
Distribution Coordinator
JB Hunt Transport
Pompano Beach, FL
04.2014 - 03.2026
- Coordinated scheduling and routing for efficient distribution operations.
- Managed inventory tracking using advanced logistics software systems.
- Developed process improvements to enhance delivery accuracy and timeliness.
- Led team training sessions on safety protocols and operational procedures.
- Coordinated daily dispatch operations to optimize delivery schedules and route efficiency.
- Monitored real-time transportation updates, ensuring prompt communication with drivers and clients.
- Developed and maintained strong relationships with vendors and service providers for effective logistics management.
- Managed customer inquiries through phone, email, and chat channels, ensuring timely responses.
- Resolved complex issues by collaborating with cross-functional teams to enhance customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma - Medical Coding And Billing
Everest Institute
Hialeah, FL06-2011
Skills
- Shipping and receiving
- Scheduling and planning
- Warehouse operations
- Demand forecasting
- Warehouse safety
- Task delegation
- Teamwork and collaboration
- Problem-solving
- Customer service
- Time management
- Multitasking
- Relationship building
Timeline
Distribution Coordinator
JB Hunt Transport
04.2014 - 03.2026
High School Diploma - Medical Coding And Billing
Everest Institute