Daniel Angela Alvarez
Miami Gardens,USA
Summary
Customer service focused Technical Support Specialist experience in help desk environments. Highly adept in systems analysis, diagnostics, and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic. Core Qualifications Customer service-oriented Utilizing ticketing systems PC & MS Office proficient Software testing and training Conflict resolution Analytical and diagnostic skills Conflict resolution Problem solving Process enhancement Ticket management Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences. Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
10
10
years of professional experience
Work History
Associate Analyst IT Training & Podium Support
JetBlue Airways Corp
Fort Lauderdale, FL
01.2022 - Current
- Provides support for all offsite uses for IT Training Kits
- Provides onsite support for Mobile Podiums including assemble, disassemble, and shipping
- Provides support for all JetBlue hardware/applications including telephony and mobile devices
- Established financial security procedures to protect confidential information
- Provides excellent onsite and remote Customer Service for JetBlue Crewmembers
- Coordinates resolution of incidents/requests from beginning to end with internal and external resources
- Maintains and supports user access
- Facilitates software package rollouts and maintenance and monitors and supports systems
- Active directory Microsoft office 365 Azure and Intune are tools that I use to-do the day to day
- Coordinates response for major incidents and outages
Technical Support Specialist
Onehome
Miramar, FL
02.2019 - 12.2021
- Provided first-level technical support to end users for software and applications, including installation, basic usage, and appropriate service level to warranty
- Performed troubleshooting techniques over the phone or TeamViewer to identify and resolve issues
- Established patterns to reoccurring issues and provided input to development teams
- Utilizing Active Directory, Microsoft Office 365, Azure and Onboarding of users making sure the accounts are created getting their equipment helping the users set up walking through the steps
- Creating all accounts needed for the user to work such as Availity Onehome care portal and MHK and others
- Guided users with troubleshooting using diagnostic tools
- Offboarding making sure the users accounts are secure after the departure abiding by HIPPA standards to protect patients’ information
- Creating FedEx labels to pick up users’ equipment for those users that work remote
- Informed programmers regarding errors and assisted in finding solutions to modify program
Aviation/I. T Shipping Clerk
ATC Aerospace
Pompano Beach, FL
05.2015 - 02.2019
- Responsible for shipping damaged or parts that need maintenance to the correct venders checking that the serial number match the correct documentation
- Shipping- using FedEx, UPS, and DHL programs to ship domestic and international orders
- Creating customs invoices and filing AES as needed
- Tracking and confirming that all items were delivered and printing POD for all delivers and having the vendor send the part back to the customer
- Liaison with the I.T team working with them shipping out equipment to the new hires that were working remote and corporate personnel
Education
Google IT Support Professional Certificate -
09.2022
High School class -
Enterprise High School
Clearwater, FL12.2009
Skills
- Intune
- Azure
- Exchange
- Troubleshooting and diagnosis
- Customer experience control
- Microsoft Office 365
- Active Directory
- User access support
- Microsoft Excel
- Process enhancement
- Microsoft office
- Excel proficiency
- Information gathering
- Data interpretation
- MS Excel
- Report preparation
- Issue identification
Languages
- English, Native
- Spanish, Fluent
Languages
Spanish
Native/ Bilingual
Timeline
Associate Analyst IT Training & Podium Support
JetBlue Airways Corp
01.2022 - Current
Technical Support Specialist
Onehome
02.2019 - 12.2021
Aviation/I. T Shipping Clerk
ATC Aerospace
05.2015 - 02.2019
Google IT Support Professional Certificate -
High School class -
Enterprise High School
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