Aileen Alvarez

I've been working with TJX Companies for two years now, and I've learned quickly to meet customers needs. Working at the cash register has helped me work on my communication skills and problem solving. I'm always accurate when giving cash back and know how to solve problems when it comes to card transactions.

I process most of the returns and exchanges and make sure customers have an understanding of how it works and how long it takes for their refund to get back to their card.

Kind and friendly to anyone regardless of the situation. I make sure that customers leave happy and pleased after I attend them. If there's a conflict between me and the customer I always let them talk first and then I explain the policies that we have and if they're still upset about it or just don't agree I go ahead and call for a manager and step aside until it's figured out.

Always accepts feedback from my co-workers, managers, and customers because I believe that it makes me better at my job and that way I know that I can do something differently to satisfy my customers and my team.