Aileen Armas
Gastonia,NC
Summary
Dedicated professional skilled in customer service, teamwork, and cleanliness maintenance. Known for strong observational skills and dependability, ensuring positive experiences in pet care and hospitality settings.
Overview
4
4
years of professional experience
Work History
Pet Care Assistant
Banfield Pet
Charlotte, NC
10.2025 - Current
- Provided compassionate care to pets, ensuring comfort and safety during visits.
- Assisted veterinarians with routine examinations and procedures to support efficient operations.
- Maintained cleanliness of facilities by following sanitation protocols and procedures.
- Educated pet owners on basic pet care practices, enhancing client relationships and satisfaction.
- Monitored animal behavior and health, reporting concerns to veterinary staff promptly.
- Supported inventory management by restocking supplies as needed for daily operations.
- Collaborated with team members to create a positive environment for pets and clients alike.
- Developed positive relationships with clients through clear communication and demonstrating genuine care for their pets.
- Maintained a clean and safe environment for pets through regular cleaning, sanitizing, and organizing of facility spaces.
Bartender
MUCHA MUCHA
Charlotte, NC
01.2025 - 12.2025
- Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
- Managed inventory levels, ensuring timely restocking of supplies for smooth operations.
- Provided exceptional customer service by engaging with patrons and addressing their needs promptly.
- Maintained cleanliness and organization of bar area, complying with health and safety standards.
- Assisted in training new staff on drink preparation techniques and customer service protocols.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Monitored cash register operations, ensuring accurate transactions during busy shifts.
- Developed seasonal drink menus based on customer preferences and market trends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Patient Care Coordinator
Kintegra Health
Gastonia, NC
03.2022 - 11.2024
- Coordinated patient scheduling to optimize clinician availability and enhance patient flow.
- Managed patient intake processes, ensuring accurate data entry and compliance with healthcare regulations.
- Facilitated communication between patients and medical staff to address concerns and improve care experience.
- Developed and implemented patient education materials to support health literacy and informed decision-making.
- Monitored patient follow-up appointments, ensuring adherence to treatment plans and improving health outcomes.
- Streamlined referral processes, reducing wait times for patients seeking specialist services.
- Trained new staff on patient coordination protocols, fostering a culture of teamwork and excellence in service delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
Education
High School Diploma -
Independence High School
Mint Hill, NC02-2023
Skills
- Cleanliness maintenance
- Observational skills
- Teamwork
- Customer service
- Problem-solving
- Honest and dependable
- Strong multitasking
- Outgoing personality
- Customer service expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pet Care Assistant
Banfield Pet
10.2025 - Current
Bartender
MUCHA MUCHA
01.2025 - 12.2025
Patient Care Coordinator
Kintegra Health
03.2022 - 11.2024
High School Diploma -
Independence High School