Aileen Barcenas

• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Performed data entry tasks into various computer systems accurately and promptly.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.
• Greeted visitors and provided them with assistance.
• Compiled patient records accurately into medical charting software program.
• Explained lens options to customers including single vision, bifocal, trifocal or progressive lenses.
• Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
• Resolved customer complaints promptly and professionally while adhering to company policies.
• Greeted patients upon arrival and checked them in for appointments.
• Answered phones, scheduled appointments and managed patient information in the computer system.
• Verified insurance eligibility for patients.
• Greeted customers and provided excellent customer service.

• Make outbound calls to clients family and friends
• Conduct intake interviews
• Prepared clients files for the discharge process
• Provided administrative support to case managers, including filing and organizing documents.
• Assisted clients with filling out forms and applications related to their cases.
• Maintained accurate records of client interactions in the agency database system.
• Conducted research on relevant issues related to the client's case.
• Facilitated communication between clients, caseworkers, and other stakeholders involved in a case.
• Assessed client needs through interviews and assessments of family dynamics, economic situation, and health status.
• Arranged meetings between caseworkers and clients as needed.
• Advised clients on available options based on current laws, regulations, policies, and procedures.
• Educated clients about legal rights and responsibilities pertaining to their cases.
• Maintained complete and accurate records of applications, forms and referrals.
• Performed assessments to determine individual limitations and strengths.
• Maintained accurate records and documented client data in company databases.

• Safely transport minors to their sponsors or a shelter, input travel information, verify client’s personal information, constant communication with supervisors
• Ensured compliance with safety regulations and company policies for transport operations.
• Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.

• Safely transport minors to their sponsors or a shelter, input travel information, verify client’s personal information, constant communication with supervisors
• Ensured compliance with safety regulations and company policies for transport operations.
• Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.

• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Handled confidential documents in an organized fashion according to established protocol.
• Answered questions from customers regarding products and services offered by the company.
• Provided secretarial and office management support while building cooperative working relationships.
• Coordinated appointments, meetings and conferences.
• Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
• Provided customers with information regarding plan features, pricing, and availability.
• Provided customer service by answering questions regarding policy coverage, pricing, and other related topics.
• Maintained accurate records of all client interactions in the company database.
• Handled incoming calls from customers to provide assistance with existing policies or to answer inquiries about new products.
• Conducted research on prospective clients to determine eligibility for specific insurance plans.
• Resolved customer complaints in a professional manner while adhering to company policies.
• Performed administrative tasks such as updating contact lists or preparing mailings.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

• Safely transport minors to their sponsors or a shelter, input travel information, verify client’s personal information, constant communication with supervisors
• Ensured compliance with safety regulations and company policies for transport operations.
• Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.

• Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
• Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
• Encouraged socialization through recreational activities such as group outings and community events.
• Maintained accurate records of all services provided to clients.
• Participated in team meetings to discuss best practices for providing quality care.
• Respected cultural diversity when interacting with individuals from different backgrounds.
• Adapted strategies depending on individual needs while adhering to established protocols.
• Responded promptly to emergency situations using sound judgment techniques.
• Actively promoted positive behaviors among clients through reinforcement techniques.
• Maintained confidentiality according to agency policies regarding client information.
• Cultivated relationships with residents to support happiness and emotional well-being.
• Assisted individuals in development of social skills to become integrated in community.
• Assisted individuals in learning and developing new skills.
• Accompanied or transported clients to appointments, errands and social activities.
• Used approved crisis intervention techniques in emergency situations.
• Monitored client's well-being, safety and comfort under physician direction.
• Leveraged database management system to track and report service hours, details of activities and progress on goals.
• Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
• Monitored health and well-being of clients and reported significant health changes.

•Document incidents

•Establish behavior expectations