Aileen Boyd
Pflugerville,TX
Summary
Knowledgeable Insurance Representative promoting more than 4 years' expertise successfully working for organizations in the health insurance market. Courteous and cordial with a desire to take on challenges at a new company. Easy to train and willing to learn new tasks.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Catering Supervisor
lucille's Catering
Austin, TX
01.2023 - Current
- Organized and oversaw banquet setup, service, breakdown, and storage of equipment.
- Ensured compliance with health and safety regulations while preparing food items for banquets or other events.
- Developed menus that met customer needs while staying within budgetary guidelines.
- Supervised and coordinated day-to-day activities of catering staff, including scheduling shifts and assigning tasks.
Server/Bartender
Instaworks gigs
Austin, Texas
01.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Served food and beverages to patrons and immediately remedied issues with orders.
Member Services Representative
C3 Customer Contact Channels
Las Vegas, NV
04.2016 - 12.2021
- Assisted customers with inquiries about health insurance policies and coverage options.
- Provided guidance to customers regarding eligibility criteria for various health plans.
- Processed customer applications in order to facilitate enrollment into appropriate health plans.
- Maintained accurate records of customer interactions, including policy details and payment history.
- Advised customers on the features, advantages and benefits of different types of health plans.
- Resolved customer complaints or escalated them as necessary in a timely manner.
- Assisted customers with the enrollment process for health insurance programs.
- Provided customer service and support to clients regarding their health insurance plans.
- Answered incoming calls from customers inquiring about health insurance programs.
- Reviewed claims documents to ensure accuracy before submitting them for processing.
Education
Associate of Arts - Business Administration and Management
Austin Community College
Austin, TX05-2026
Skills
- Medicaid Compliance
- Hipaa Compliance
- Medicare And Medicaid Process
- Policy Understanding
- Account Follow-Up
- Inbound Customer Service
- Document Filing
- Health Insurance
- Patient Records Maintenance
- Patient Data Confidentiality
- Time Management
- Catering Supervision
- Organizing And Prioritizing
- Menu Tastings
- Cooking
- Relationships And Rapport
- Health Code Compliance
- Staff Leadership
- Staff Development
- Hospitality And Accommodation
- Customer Service
- Written And Verbal Communication
- Venue Management
- Positive Communication Skills
- Event Setup
- Team Management
- Problem-Solving Skills
- Inbound And Outbound Calling
- Multitasking
- Friendly, Positive Attitude
- Professional Attitude
Timeline
Catering Supervisor
lucille's Catering
01.2023 - Current
Server/Bartender
Instaworks gigs
01.2023 - Current
Member Services Representative
C3 Customer Contact Channels
04.2016 - 12.2021
Associate of Arts - Business Administration and Management
Austin Community College