Aileen Caldwell
Anchorage,AK
Summary
Accomplished Front Office Supervisor known for exceptional time management and customer service skills. Experienced in supervising daily operations and ensuring smooth guest experiences. Committed to driving team success and operational efficiency.
Overview
14
14
years of professional experience
Work History
Front Office Supervisor
Marriott
Anchorage, Alaska
04.2023 - Current
- Supervised front desk operations and managed daily staff schedules.
- Ensured guest check-in and check-out procedures were followed efficiently.
- Resolved guest complaints and provided solutions to enhance satisfaction.
- Trained new employees on customer service and hotel policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Housekeeping Manager
Towneplace Suites
Anchorage, Alaska
09.2021 - 04.2023
- Managed daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained and supervised housekeeping staff on cleaning procedures and safety protocols.
- Developed schedules for housekeeping staff to optimize workflow efficiency.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Collaborated with other departments on various projects as needed.
- Stocked room attendant carts with supplies to keep carts organized and clean.
Housekeeping Supervisor
Alyeska Resort
Girdwood, Alaska
12.2012 - 08.2021
- Supervised daily housekeeping operations to maintain high cleanliness standards.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Inspected guest rooms and public areas for cleanliness and maintenance issues.
Education
High School Diploma -
John Bosco
Philippines10-2003
Skills
- Front desk operations
- Check-in procedures
- Guest check-in/out
- Reservation management
- Front desk management
- Employee training
- Team leadership
- Team management
- Time management
- Customer service
- Listening skills
Timeline
Front Office Supervisor
Marriott
04.2023 - Current
Housekeeping Manager
Towneplace Suites
09.2021 - 04.2023
Housekeeping Supervisor
Alyeska Resort
12.2012 - 08.2021
High School Diploma -
John Bosco