- Kayaking
- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Embracing outdoor adventures such as fishing and hiking
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Personal Development and Self-Improvement
Aileen Carr
Putnam Station,NY
Summary
Dynamic professional with healthcare experience at the University of Vermont Medical Center, excelling in patient registration and compliance with HIPAA regulations. Recognized for exceptional attention to detail and relationship-building skills, enhancing patient care and streamlining processes. Proven ability to manage high-stress situations while delivering outstanding customer service. I am CPR certified as well.
Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.
Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Bank Teller
Trail North Federal Credit Union
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
ER Registration/Technician
University of Vermont Medical Center
08.2024 - Current
- Maintained accurate patient records with thorough data entry and regular database updates.
- Ensured compliance with healthcare regulations through diligent record-keeping and attention to detail.
- Collaborated with medical staff to ensure seamless communication between departments and optimize patient care.
- Expedited appointment check-in processes by proactively gathering required documentation from patients ahead of time.
- Managed front-desk operations, providing exceptional customer service to incoming patients and visitors.
- Regularly updated knowledge of industry best practices, attending workshops and training sessions as needed.
- Enhanced registration efficiency by streamlining processes and implementing digital tools.
- Assist Doctors and nursing staff in procedures.
- Drawing Blood, collecting lab samples and getting them to laboratory to be run in a timely manner.
- Meet patients at the door with compassion and empathy. Help room patients. Take and record vitals. Assisting in trauma situations.
Front Office Assistant
Hudson Headwaters Health Network
04.2011 - 04.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered patient questions, and scheduled appointments.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Facilitated communication between patients and healthcare professionals to ensure timely and accurate information exchange.
Customer Service Representative
Lowes Home Improvment
01.2009 - 04.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Ticonderoga High School
Ticonderoga, NY06-2008
Skills
- Attention to detail
- Healthcare experience
- Phone etiquette
- Deposit and withdrawal management
- HIPAA compliance
- Medical reception
- File organization
- Listening skills
- Mail handling
- Reception duties
- Critical thinking
- Relationship building
Certification
CPR certified
Interests
Timeline
ER Registration/Technician
University of Vermont Medical Center
08.2024 - Current
Front Office Assistant
Hudson Headwaters Health Network
04.2011 - 04.2018
Customer Service Representative
Lowes Home Improvment
01.2009 - 04.2011
Bank Teller
Trail North Federal Credit Union
High School Diploma -
Ticonderoga High School
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