Aileen Ganon
San Diego,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Customer Support Specialist I
Automated Data Processing (ADP)
08.2022 - 09.2023
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Airport Customer Service Agent
Winner Aviation
04.2020 - 09.2022
- Greeted and assisted all customers, including providing help with check-in, tagging luggage, ticketing changes, rebooking, and special service requests.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
e-Commerce/Clerk
Kroger Marketplace
04.2020 - 08.2022
- Prepare and deliver online orders that exceed customer expectations for ease of shopping, variety, and freshness
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Sales Associate
macy's
01.2011 - 01.2012
- Executed the daily operational, day-to-day goals and priorities by store management
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Air Reserve Technician
United States Air Force Reserve Command
01.2006 - 03.2009
- Coordinated aircraft tail numbers, airfield status, and weather information
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
Senior Airman
United States Air Force
04.2001 - 04.2005
- Performed aviation and parachutist resource management functions. Monitored flight physicals, physiological training, aircrew qualifications, and other aircrew and parachutist-related programs.
- Scheduled aircrew training and aircraft sorties and maintained mission information.
- Monitored individual flight requirements, unit flying hours, and aviation requirement changes.
- Maintained control accountability for Aviation Resource Management Systems data. Controlled security access to data interfaces.
- Inspected and evaluated production and maintenance of aviation flight and parachutist jump records, files, and reports.
Education
Bachelor of Science - Food Service Management
ECPI Culinary Institute of Virginia
Norfolk, VA06.2015
Associate of Applied Science - Culinary Arts
ECPI Culinary Institute of Virginia
Norfolk, VA06.2014
Aviation Resource Management -
Community College of the Air Force
Biloxi, MS07.2001
Skills
- Able to manage time effectively and to work under stressful conditions
- Work well with others
- Attention to Detail
- Positive Attitude
- Willingness to Learn
- Culinary Experience
- E-Commerce
- Time Management
Timeline
Customer Support Specialist I
Automated Data Processing (ADP)
08.2022 - 09.2023
Airport Customer Service Agent
Winner Aviation
04.2020 - 09.2022
e-Commerce/Clerk
Kroger Marketplace
04.2020 - 08.2022
Sales Associate
macy's
01.2011 - 01.2012
Air Reserve Technician
United States Air Force Reserve Command
01.2006 - 03.2009
Senior Airman
United States Air Force
04.2001 - 04.2005
Bachelor of Science - Food Service Management
ECPI Culinary Institute of Virginia
Associate of Applied Science - Culinary Arts
ECPI Culinary Institute of Virginia
Aviation Resource Management -
Community College of the Air Force
Assessments
- Customer Focus & Orientation, Highly Proficient, 10/01/20, Responding to customer situations with sensitivity
- Medical Receptionist Skills, Highly Proficient, 03/01/20, Managing physician schedules and maintaining accurate patient records
- Sales Skills, Highly Proficient, 10/01/20, Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
- Customer service, Familiar, 02/01/21, Identifying and resolving common customer issues
Military Service
United States Air Force, Technical Sergeant
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