Aileen Delacruz
Cypress,TX
Summary
Customer-focused leasing professional dedicated to maximizing occupancy rates and enhancing brand reputation. Successfully converts leads into leases through exceptional service and targeted marketing initiatives. Collaborates effectively with teams to ensure show-ready communities and adherence to Fair Housing regulations.
Overview
9
9
years of professional experience
Work History
Leasing Agent
RPM Living
Houston, TX
03.2026 - Current
- Manage the leasing process from initial inquiry through application, approval, and move-in while maintaining accuracy and Fair Housing compliance.
- Convert phone, online, and walk-in leads into qualified prospects, appointments, and new leases while working toward community occupancy goals.
- Follow up consistently with prospects and leads to build relationships, overcome objections, and maximize leasing opportunities.
- Delivered exceptional customer service to prospective and current residents, enhancing brand reputation for a new lease-up community.
- Conduct property tours, showcase amenities and apartment homes, and effectively communicate community features, pricing, and availability.
- Collaborate with the onsite management and leasing team to meet occupancy goals, maintain a show-ready community, and support daily operations.
- Supported lease-up marketing efforts through targeted resident outreach, social media engagement, and community promotions, driving interest in available units.
- Established a welcoming and professional resident experience, contributing to successful launch and growth of newly opened community.
Leasing Agent
Hilltop Residential
Sugar Land, TX
04.2025 - 03.2026
- Provided exceptional customer service to residents and prospects, contributing to high retention rates.
- Converted phone leads into appointments and secured leases from those appointments.
- Processed and verified lease applications and communicated results to applicants.
- Maintained a professional office environment and ensured tour paths and amenities were show-ready.
- Collaborated with the team to meet leasing goals and ensure Fair Housing compliance.
- Assisted in marketing efforts, enhancing visibility through social media outreach.
Front Desk / Office Manager
Kindle Trucking School
Houston, TX
11.2024 - 04.2025
- Oversaw daily office operations, maintaining supplies and managing cash transactions to support workflow.
- Provided professional and knowledgeable customer service.
- Managed high-volume calls and inquiries, ensuring regulatory compliance and timely resolutions.
- Utilized active listening to address inquiries and effectively escalate issues when necessary.
- Coordinated enrollment and appointment scheduling for students.
Customer Service Representative
Foodsmart / Insight Global
Houston, TX
01.2023 - 11.2024
- Handled high-volume calls, ensuring customer inquiries were addressed with professionalism and accuracy.
- Communicated effectively with customers to resolve inquiries.
- Maintained detailed records of customer interactions and resolutions to support service quality and follow-up.
- Scheduled patient appointments and supported sales team operations.
- Documented and managed patient information in software systems.
Customer Service Call Center Representative
Cotton On Group
San Diego, CA
11.2020 - 12.2022
- Delivered fast, friendly, and accurate customer service.
- Leveraged available resources to efficiently resolve service requests, enhancing customer satisfaction.
- Escalated unresolved issues to management, ensuring timely resolution and maintaining service quality. to appropriate departments.
- Updated systems with order details and customer data.
Customer Sales and Service Expert
Footlocker Warehouse
San Diego, CA
06.2017 - 10.2020
- Utilized consultative sales techniques to effectively address and overcome customer objections.
- Assisted customers, contributing to achievement of sales performance targets.
- Provided post-sale support and resolved inquiries to enhance customer satisfaction.
- Processed payments and maintained accurate records.
- Submitted orders using price lists and product literature.
Education
Associates Degree - Communication Studies
National University
San Francisco, CA06-2029
High School Diploma - San Diego, CA
Health Sciences High & Middle College
San Diego, CA06-2018
Skills
- Property leasing management
- Lead conversion follow-up
- Resident outreach
- Yardi and Microsoft proficiency
- Office administration
- Multitasking and problem-solving strategies
- Customer conflict resolution
- Communication and teamwork skills
Timeline
Leasing Agent
RPM Living
03.2026 - Current
Leasing Agent
Hilltop Residential
04.2025 - 03.2026
Front Desk / Office Manager
Kindle Trucking School
11.2024 - 04.2025
Customer Service Representative
Foodsmart / Insight Global
01.2023 - 11.2024
Customer Service Call Center Representative
Cotton On Group
11.2020 - 12.2022
Customer Sales and Service Expert
Footlocker Warehouse
06.2017 - 10.2020
Associates Degree - Communication Studies
National University
High School Diploma - San Diego, CA
Health Sciences High & Middle College