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Aileen Delaney
Fall River,MA
Work Preference
Summary
Specialized store manager with impeccable customer service skills, record of exceptional organization and ability to thrive under pressure. Extremely motivated individual with the ability to handle multiple projects and deliver results on deadline.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
27
27
years of professional experience
Work History
Store Manager
Sunglass Hut
Newport, RI
10.2001 - Current
- Managed a store of up to 10 employees while consistently complying to the sunglass hut experience, sales plan, and company objectives.
- I created a positive motivational environment that promotes growth and trained associates to build the sunglass hut brand.
- Networked, recruited, hired and trained all new employees using onboarding tools I had a hand in creating.
- Developed the stores strategic plan to achieve monthly goals to gain financial growth along with coaching to deliver customer relationships that will enhance the stores personal goals.
- Ensured impeccable execution of operational policies and procedures while maintaining brand standard to develop consistent and absolute execution of the Sunglass Hut experience.
- Inspired team growth through individual development plans, contests, promotions, and incentives to hit sales goals.
- Consistently keeping up on the education of the products we sold including new merchandise, materials used, fashion trends, and recommending styles for face shapes for a personal stylist experience.
- Managed 4 different locations
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored staff to enhance product knowledge and customer service skills.
- Oversaw inventory management, including stock replenishment and loss prevention strategies.
- Developed visual merchandising displays to align with brand standards and promotions.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Implemented sales strategies to drive customer engagement and improve overall performance.
- Conducted regular performance evaluations to assess staff effectiveness and training needs.
- Fostered a positive shopping environment through exceptional customer interactions and support.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
Full Time Sales Associate
Sunglass Hut
Fall River, MA
06.2001 - 10.2001
- Worked with a team of 5 associates to collaborate and consistently meet sales goals while maintaining a positive environment.
- Created an emotional connection with customers that translated into sales and conversion rates over the goals.
- Kept product knowledge at the utmost priority by completing brand, fashion, and history checks and quizzes to better educate myself on the available options to offer customers to maximize sales potential.
- Spent all of my time on the sales floor engaging with customers, fixing customers product issues, and leveraged the end of month deliverables to identity areas of opportunity.
Front End Supervisor
Price Rite
Fall River, MA
01.2000 - 06.2001
Education
New Bedford High School
New Bedford , MaSkills
- Word Processor
- PowerPoint
- Excel
- Adobe PDF
- Google Extensions
- ADP
- DocuSign
- Gmail
Community Service
- Active supporter of the Jimmy Fund, Raised and donated $18,000 to the Jimmy Fund by organizing a 3-mile walk for cancer research.
- Project Reach Ambassador, Volunteer to help childhood cancer survivors develop strategies to cope with stress and trauma.
Timeline
Store Manager
Sunglass Hut
10.2001 - Current
Full Time Sales Associate
Sunglass Hut
06.2001 - 10.2001
Front End Supervisor
Price Rite
01.2000 - 06.2001
New Bedford High School