Summary
Overview
Work History
Education
Skills
Timeline
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AILEEN DIAZ

Arcadia,CA

Summary

Outgoing and reliable team member with three years of experience in retail and fast-food. An enthusiastic yet professional person who's always ready to give her best attitude and energy every shift. Additionally, I'm a flexible hard worker ready to learn every day. Though I've only worked for three years, I can say I can multitask and work well in a fast-paced environment. A responsible, and committed student with excellent work ethic and reliability.

Overview

3
3
years of professional experience

Work History

Calculus Tutor

PCC MESA Program
Pasadena, CA
08.2024 - Current
  • Created a positive learning environment by encouraging open communication.
  • Assisted students of varying skill levels with understanding and excelling in studies.
  • Attended training sessions, enhancing tutoring practices and techniques.
  • Collaborated closely with team members to achieve a positive environment.
  • Encouraged students to ask questions and participate in discussions.
  • Worked successfully with a diverse group of coworkers and students to accomplish goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Helped students develop critical thinking skills by asking them questions that would make them understand the material better.
  • Designed comfortable tutoring environment conducive to learning.
  • Worked closely with students to help develop math skills.
  • Motivated students using feedback and encouragement.
  • Maintained accurate records of student attendance and progress.
  • Recommended supplementary books and websites that could help them outside of school.
  • Utilized online platforms and resources to better tutor students.
  • Encouraged students to ask questions about topics they did not understand.
  • Taught note-taking techniques and test strategies.

ER Volunteer

USC Arcadia Hospital
Arcadia, CA
01.2024 - Current
  • Restocked supplies kept in patient rooms to maintain optimal levels.
  • Attended training to validate or refresh basic professional skills.
  • Supported nursing staff in day-to-day operations.
  • Attended patients whenever they needed water or lunch.
  • Shadowed doctors and nurses whenever they checked on a patient.
  • Took patients to their cars or moved them to a different room when needed.
  • Cleaned medical supplies and the patient's room to keep it organized.
  • Created a positive and respectful environment for both staff and patients.
  • Answered patients' questions, and directed them to the correct department.
  • Facilitated communication between nurses and patients.
  • Helped translate from English to Spanish for patients who had questions or concerns.

Intern

Comunidad: Collaborative Internship Program
Pasadena, CA
09.2024 - 11.2025
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Wrote and submitted reports regarding the farm, Ave 33, which had issues.
  • Maintained accurate records of all activities performed throughout internship period.
  • Created plans to propose solutions to problems related to efficiency, costs, or profits.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to Ave 33's products and services.

Brand Representative

HOLLISTER CO.
Arcadia, CA
12.2022 - 06.2024
  • Completed opening, and closing shift tasks by following company guidelines and managers instructions
  • Maintained an accurate inventory of merchandise on shelves and backroom stock areas
  • Restocked shelves with new products as needed
  • Assisted customers with products, or sales based on their preferences and budget
  • Resolved customer complaints in a professional manner
  • Trained new team members, and taught them how to use register and how to improve their customer service skills
  • Developed and implemented strategies to increase store loyalty by informing them of new sales or online promotions
  • Provided customer service support by responding to customer inquiries via phone call
  • Increased sales and brand awareness during rush hours
  • Increased online orders by letting the customers know the store had free shipping to their home address
  • Introduced sales, and promotions to gain customer loyalty
  • Provided exceptional customer service to enhance brand reputation
  • Prepared online orders and shipment from store before a certain deadline that was given by the company
  • Maintained a clean space by sweeping, mopping and cleaning the windows
  • Disposed the trash every closing or opening shift
  • Cleaned and organized spaces to maintain neat promotional spaces
  • Worked efficiently with coworkers and managers
  • Made sure marketing was placed correctly and was noticeable to increase sales
  • Organized clothing items that needed to be out in the store, standardized the items and audited the clothing items as well

Education

SECOND-YEAR STUDENT - BIOLOGY

Pasadena City College
Pasadena, CA
06.2025

Skills

  • Responsible
  • Work ethic and integrity
  • Team-oriented
  • Energetic
  • Adaptable
  • Critical thinking
  • Time management skills
  • Money handling
  • Customer service excellence
  • Bilingual

Timeline

Intern

Comunidad: Collaborative Internship Program
09.2024 - 11.2025

Calculus Tutor

PCC MESA Program
08.2024 - Current

ER Volunteer

USC Arcadia Hospital
01.2024 - Current

Brand Representative

HOLLISTER CO.
12.2022 - 06.2024

SECOND-YEAR STUDENT - BIOLOGY

Pasadena City College

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AILEEN DIAZ