Aileen Escubia Eduria
Laie,USA
Summary
Motivated and detail-oriented HR student with a strong foundation in business management, psychology, and social work. Seeking an HR Generalist or Assistant position to apply my skills in organizational management, employee relations, and administrative support to contribute to a company’s success.
Overview
7
7
years of professional experience
Work History
Associate – Retail Sales
Polynesian Cultural Center
08.2023 - Current
- Excellent communication skills: Ability to effectively communicate with customers to understand their needs and preferences, and to provide them with product information and assistance
- Participated in training and development programs to enhance product knowledge, sales skills, and customer service abilities
- Handled cash and credit card transactions accurately and efficiently using systems, ensuring compliance with cash handling procedures and maintaining till balances
- Assisted with inventory management tasks such as restocking shelves, organizing merchandise displays, and conducting regular stock checks to ensure adequate product availability
Full-Time Virtual Assistant
Graphite Connect
04.2023 - 08.2023
- Microsoft Excel Tasks
- Collaborated with team members and clients to brainstorm ideas, develop strategies, and implement solutions to achieve business goals and objectives
- Maintained accurate records and documentation of client interactions, tasks completed, and project progress to track performance and provide accountability
- Demonstrated reliability, professionalism, and dedication in delivering high-quality services and exceeding client expectations, contributing to positive feedback and testimonials
Part-Time Virtual Assistant
My Empire Limousine and Task Away
03.2023 - 05.2023
- Provided administrative support to multiple clients, including managing email correspondence, scheduling appointments, and organizing files and documents
- Assisted with project management tasks such as creating and updating project plans, tracking progress, and coordinating team meetings and activities
- Provided customer support and resolved issues promptly and effectively, ensuring high client satisfaction and retention levels
Full-Time Missionary
The Church of Jesus Christ (LDS)
09.2021 - 02.2023
- Actively engaged and participated in regular missionary training, keeping knowledgeable and updated on best practices
- Attended schools to educate young people on the bible's teachings and provide guidance
- Offered moral guidance and emotional support through difficult life events
- Led teachings on religious traditions, practices, and beliefs
Collections Associate
HSBC
08.2020 - 09.2021
- Responded to and assisted customers with account inquiries and updates
- Participated in formal and informal training to maintain up-to-date knowledge of banking technologies and laws
- Updated customer account details accurately and efficiently, ensuring reliable records
Financial Advisor
Concentrix
10.2019 - 05.2020
- Maintained an extensive knowledge of banking products and services to deliver optimal customer guidance
- Updated customer account details accurately and efficiently, ensuring reliable records
Customer Service Representative
The Results Companies
05.2019 - 09.2019
- Assisted customers with product-related questions, feedback, and complaints
- Addressed customer service enquires quickly and accurately
- Built rapport with customers through courteous and professional communications
- Maximized customer satisfaction by resolving service issues promptly
- Advised customers on internet banking and phone banking services to best meet varying needs
Assistant
Quezon City Disaster Risk Reduction and Management
08.2018 - 12.2018
- Answer Phone Calls
- Participate in Research and Planning
- Resolve Concerns
Education
BS in Business Management - Human Resources, Psychology, Social Work, Foundational Language in Spanish
Brigham Young University Hawaii
09.2023
Business Applications -
Brigham Young University - Pathway Connect
02.2021
Science, Technology, Engineering & Mathematics, Senior High School -
Eclaro Academy
04.2019
Skills
- Punctual
- Effective Communication
- Proficient with Microsoft Word
- Proficient with Excel
- Proficient with Publisher
- Proficient with PowerPoint
- Record-Keeping
- Problem-Solving
- Adaptability
- Active Listening
- Teamwork
- Organization
- Willingness to learn
- Multitasking
Timeline
Associate – Retail Sales
Polynesian Cultural Center
08.2023 - Current
Full-Time Virtual Assistant
Graphite Connect
04.2023 - 08.2023
Part-Time Virtual Assistant
My Empire Limousine and Task Away
03.2023 - 05.2023
Full-Time Missionary
The Church of Jesus Christ (LDS)
09.2021 - 02.2023
Collections Associate
HSBC
08.2020 - 09.2021
Financial Advisor
Concentrix
10.2019 - 05.2020
Customer Service Representative
The Results Companies
05.2019 - 09.2019
Assistant
Quezon City Disaster Risk Reduction and Management
08.2018 - 12.2018
Business Applications -
Brigham Young University - Pathway Connect
Science, Technology, Engineering & Mathematics, Senior High School -
Eclaro Academy
BS in Business Management - Human Resources, Psychology, Social Work, Foundational Language in Spanish
Brigham Young University Hawaii
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