Aileen Falls
Rockford,IL
Summary
Dedicated Operations Noncommissioned Officer with a strong background in mentoring and training teams. Known for reliability and situational awareness, contributing to improved unit preparedness and a collaborative work atmosphere.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CBRN Operations NCOIC
PA National Guard
Philadelphia, PA
05.2017 - Current
- Developed and implemented CBRN response plans to improve unit preparedness for chemical, biological, radiological, and nuclear incidents.
- Mentored junior personnel on CBRN protocols, fostering knowledge transfer and skill development within the team.
- Oversaw inventory management of CBRN equipment, ensuring availability and functionality for mission readiness.
- Fostered a positive work environment that promoted teamwork, boosting morale among subordinates and peers alike.
- Collaborated with other units to develop joint CBRN response capabilities, strengthening overall force effectiveness.
Postal Service Clerk
PA National Guard
DJibouti, Africa
10.2024 - 07.2025
- Implemented improved tracking procedures for packages, increasing visibility and accountability within the postal system.
- Oversaw daily workflow of postal services, optimizing resource allocation to meet fluctuating demand effectively.
- Coordinated logistics for special mailing projects, ensuring compliance with regulations and timely execution of deliveries.
- Provided exceptional support during holiday seasons, adapting quickly to increased workloads without compromising performance.
Warehouse Manager
PA National Guard
Djibouti, Africa
09.2024 - 07.2025
- Oversaw inventory management processes, ensuring accuracy and timely distribution of supplies.
- Implemented safety protocols, reducing workplace incidents and enhancing employee compliance.
- Coordinated logistics operations, optimizing shipment schedules and resource allocation.
- Trained and mentored warehouse staff, improving team performance and operational efficiency.
Human Resources Specialist
Defense Finance And Accounting Services
Harrisburg, PA
12.2023 - 08.2024
- Streamlined recruitment procedures, improving candidate evaluation and selection efficiency.
- Partnered with executive leadership to strategically align HR goals with overarching business objectives, driving organizational success as a result.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Enhanced overall organizational efficiency by assisting in creating an HR dashboard to track key performance indicators.
Customer Service Associate
Ollies Bargain Outlet
Mill Hall, PA
09.2018 - 06.2021
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Maintained cleanliness and organization of sales floor, contributing to a welcoming environment.
- Collaborated with team members to restock merchandise, improving inventory management.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers with product inquiries and returns, enhancing overall shopping experience.
Supply Specialist
PA National Guard
Buehring, Kuwait
06.2020 - 05.2021
- Coordinated with vendors to ensure timely delivery of materials and supplies.
- Collaborated with procurement teams to align inventory levels with demand forecasts.
- Increased customer satisfaction through timely communication and proactive issue resolution.
- Developed inventory tracking systems to enhance accuracy and reduce discrepancies.
Education
High School Diploma -
Central Mountain
Mill Hall, PACertificate -
Chemical, Biological, Radiological, Nuclear School
Fort Leonard Wood, MO02-2018
Skills
- Protective equipment usage
- Operational risk management
- Time management
- Teamwork and collaboration
- Problem-solving abilities
- Discipline and focus
- Reliability
- Situational awareness
Certification
- Basic Leaders Course Training - July 2022
- Equal Opportunity Leader Course Training - November 2024
- Ask, Care, Escort - Suicide Prevention (ACE-SI) Training - April 2025
Timeline
Postal Service Clerk
PA National Guard
10.2024 - 07.2025
Warehouse Manager
PA National Guard
09.2024 - 07.2025
Human Resources Specialist
Defense Finance And Accounting Services
12.2023 - 08.2024
Supply Specialist
PA National Guard
06.2020 - 05.2021
Customer Service Associate
Ollies Bargain Outlet
09.2018 - 06.2021
CBRN Operations NCOIC
PA National Guard
05.2017 - Current
High School Diploma -
Central Mountain
Certificate -
Chemical, Biological, Radiological, Nuclear School