Aileen Garza
Houston,TX
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Reliable and upbeat Sales Lead successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Upbeat and charismatic with talent for effective communication and relationship-building. Possesses solid understanding of sales strategies and customer service excellence, coupled with strong organizational and time management skills. Ready to drive sales growth and enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Lead Keyholder
Build A Bear Workshop Inc
12.2023 - Current
- Trained and mentored new employees.
- Completed store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Achieved sales targets consistently through product knowledge and persuasive communication skills.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer service by projecting friendly and knowledgeable attitude.
Sales Associate
LEGO Brand Retail
09.2020 - 09.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Front End Supervisor
Randall’s
08.2019 - 09.2020
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Mentored new sales associates to contribute to store's positive culture.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Accountant Assistant
Barri Financial Group
05.2019 - 08.2019
- Reconciled all company accounts, including credit cards, employee expenses and commission
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service
- Overall fun experience being at Barri as a summer intern
- Answered phone calls regarding financial matters such as payments due.
- Provided clerical support to all accounting professionals in department.
- Managed expense reporting process ensuring timely reimbursements while maintaining adherence to company policies.
- Supported tax preparation efforts, gathering necessary documents and information for accurate filing.
Education
Associate of Arts - Criminal Justice Major, Forensic Science Major
Lone star Community College
High School -
Klein Forest High School
05.2019
Skills
- Multitasking
- Bilingual
- Active learning
- Well-organized
- Leadership
- Time management
- Customer Service
- Strong leadership
- Staff Training
- Training and mentoring
- Customer Service Management
Languages
Spanish
Native or Bilingual
Timeline
Sales Lead Keyholder
Build A Bear Workshop Inc
12.2023 - Current
Sales Associate
LEGO Brand Retail
09.2020 - 09.2024
Front End Supervisor
Randall’s
08.2019 - 09.2020
Accountant Assistant
Barri Financial Group
05.2019 - 08.2019
Associate of Arts - Criminal Justice Major, Forensic Science Major
Lone star Community College
High School -
Klein Forest High School