Aileen Gatmen
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Retail Sales Supervisor
Stellar Partners/HMS Host by Avolta
11.2012 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and helped with product questions, selections, and purchases.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Maintained visual merchandising standards throughout the store, creating an appealing shopping experience for all customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
Retail Sales Supervisor
HMSHost / Stellar Partners
08.2002 - 11.2012
- Implemented loss prevention strategies, reducing instances of theft and shrinkage within the store.
- Trained and oriented associates to maximize team performance.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Researched issues to obtain appropriate answers to customer inquiries.
Education
Associate - Tourism And Travel Management
Guam Community College
Mangiloa, GU06.1999
Skills
- Order management
- Relationship building and management
- Goals and performance
- Customer relationship building
- Customer service management
- Task delegation
- Retail operations
- Willingness to learn
- Time management
- Customer engagement
Timeline
Retail Sales Supervisor
Stellar Partners/HMS Host by Avolta
11.2012 - Current
Retail Sales Supervisor
HMSHost / Stellar Partners
08.2002 - 11.2012
Associate - Tourism And Travel Management
Guam Community College