AILEEN A. GRANADOS
Summary
Detail-oriented and motivated customer service and administrative professional with 3+ years of experience across the banking, logistics, and retail sectors. Skilled in client relations, financial tracking, and process organization. Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Proficient in Microsoft Office and data entry, with a strong commitment to accuracy, efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Daga Express
07.2023 - 12.2024
- Managed expense tracking for a fleet of trucks using spreadsheets and Microsoft Office tools.
- Maintained accurate records of all costs including fuel, maintenance, repairs, and other operational expenses.
- Monitored diesel usage and ensured all fuel receipts were collected and verified for proper usage.
- Communicated regularly with drivers to confirm trip details and expense accuracy.
- Ensured all financial documentation was organized, up-to-date, and fully accounted for.
- Contributed to monthly reports to support management decision-making and cost control.
Bank Teller
International Bank of Commerce
09.2022 - 01.2023
- Delivered high-level service with attention to privacy, confidentiality, and customer care.
- Processed deposits, withdrawals, and financial transfers accurately.
- Resolved client inquiries related to bank products and account activity.
Cashier / Customer Service Representative
Postal Center Plus
01.2020 - 08.2022
- Provided excellent in-person and phone service to customers.
- Handled mail pick-ups, deliveries, and coordinated logistics services.
- Balanced accounts daily and managed incoming calls and complaints.
- Maintained a clean and professional work environment.
Customer Service Representative
Concentrix
08.2021 - 09.2021
- Resolved billing issues and account inquiries via phone.
- Entered and updated customer information in company systems.
- Drafted call scripts and improved service workflows.
Education
GED -
Texas Education Agency
06.2022
Certification - Bookkeeping
Laredo College
Laredo12-2024
Skills
- Microsoft Excel & Word proficiency
- Expense tracking and reporting
- Cash handling & drawer balancing
- Customer service & conflict resolution
- Strong communication (oral & written)
- Organizational & documentation skills
- Team collaboration & leadership
- Recordkeeping & compliance management
- Customer service
- Data entry
- Computer skills
- Office administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Daga Express
07.2023 - 12.2024
Bank Teller
International Bank of Commerce
09.2022 - 01.2023
Customer Service Representative
Concentrix
08.2021 - 09.2021
Cashier / Customer Service Representative
Postal Center Plus
01.2020 - 08.2022
GED -
Texas Education Agency
Certification - Bookkeeping
Laredo College
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