Aileen Guajardo
Eagle Pass,TX
Summary
Dynamic Customer Service Assistant with proven expertise in customer engagement and problem-solving, honed at HEB. Excelled in fostering customer loyalty through exceptional service, enhancing team collaboration, and maintaining safety awareness. Skilled in verbal and written communication, adept at managing high-volume periods with a flexible schedule. Achieved significant improvements in customer experience, demonstrating a results-driven approach with a balance of hard and soft skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Assistant
HEB
09.2023 - Current
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Provided exceptional support during peak hours as well as holidays and special events.
Education
Associate Of General Studies - Nursing
Southwest Texas Junior College
Uvalde, TXDiploma -
C C Winn High School
Eagle Pass, TX05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Taking Orders
- Customer Engagement
- Interactive communication skills
- Safety awareness
- Verbal and written communication
- Flexible Schedule
Certification
- Basic Life Support AHA CPR & AED Exp. Feb. 02, 2025
- Certified Clinical Medical Assistant Exp. May 09, 2025
- Certified Phlebotomy Technician Exp. May 11, 2025
- Certified EKG Technician Exp. May 09, 2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Assistant
HEB
09.2023 - Current
Associate Of General Studies - Nursing
Southwest Texas Junior College
Diploma -
C C Winn High School