Aileen Harris

Highly motivated, detail-oriented, software professional with strong focus on communication, quality, and efficiency. Customer-centric and dedicated to building and nurturing client relationships to drive business growth. Seeking full-time position with promotion potential, aspiring to help clients by incorporating their needs and feedback into enhanced software while expanding interest in new and existing products.

• Drove business expansion by leading engineering initiatives and exceptional customer support that contributed to revenue growth from a startup company to $70 million in annual recurring revenue (ARR) leading to the largest series B in Utah ($330 million)
• Developed processes reducing data migration from 6-8 months per migration to 3 migrations within one weekend
• Led root cause analysis for critical incidents, improving cross-department communication and fostering a proactive approach to issue prevention
• Helped roll out implementations onsite for mid-market and enterprise sized organizations, increasing their ARR year over year
• Streamlined issue resolution processes reducing incident response times and ensuring minimal impact on business operations and customer experience
• Participated in numerous industry events, exceeding ROI each event
• Team Commitment recipient (multiple), Self Driven and Proactive Learning awards (JobNimbus)
• Verisk Way to Go award recipient