AILEEN HERNANDEZ
Dallas,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Starbuck Coffee
Dallas, TX
07.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Customer Service Representative
Phoenix Mobile Air
Carrollton, TX
04.2023 - 07.2023
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Performed data entry tasks accurately and in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Processed orders and detailed transaction information to customers.
- Updated and maintained database with accurate customer information and timely data entry.
Shift Manager
Taco Cabana
Murphy, TX
04.2021 - 03.2023
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained and mentored new employees to maximize team performance.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Shift Team Leader
Mc Donald's
Garland, TX
09.2020 - 04.2021
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Fulfillment Associate
Amazon
Coppell, TX
06.2020 - 09.2020
- Stocked shelves, racks and cases with new or transferred merchandise.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Recorded daily activities for inventory control.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Assistant General Manager
Pollo Regio
Dallas, TX
10.2019 - 06.2020
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled cash accurately and prepared deposits.
- Handled problematic customers and clients to assist lower level employees and maintain excellent customer service.
Sales Associate
Vans
Dallas, TX
08.2018 - 02.2020
- Developed and maintained strong working relationships with professionals within assigned territory.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Skyline High School
A. A Business Admin In Business -
Dallas College - Richland
Skills
- Meeting Production Goals
- Hospitality Management
- Food Safety and Sanitation
- Coaching and Mentoring
- Guest Satisfaction
- Opening and Closing Procedures
- Verbal and Written Communication
- Accurate Money Handling
- Microsoft Excel
- Creating Estimates
- Invoicing
- Beverage Preparation
- Espresso machine operation
Languages
- English
- Spanish
Certification
Texas Food Handler
Languages
English
Full Professional
Spanish
Professional
Timeline
Barista
Starbuck Coffee
07.2023 - Current
Customer Service Representative
Phoenix Mobile Air
04.2023 - 07.2023
Shift Manager
Taco Cabana
04.2021 - 03.2023
Shift Team Leader
Mc Donald's
09.2020 - 04.2021
Fulfillment Associate
Amazon
06.2020 - 09.2020
Assistant General Manager
Pollo Regio
10.2019 - 06.2020
Sales Associate
Vans
08.2018 - 02.2020
High School Diploma -
Skyline High School
A. A Business Admin In Business -
Dallas College - Richland