Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aileen Herrera

Summary

Proven track record in enhancing customer loyalty and streamlining transactions at McDonald's through expert management of POS systems and exceptional conflict resolution. Achieved significant reductions in wait times and discrepancies, demonstrating strong numerical problem-solving and critical thinking skills. Excelled in high-pressure environments, fostering positive customer relationships and operational efficiency.

Overview

4
4
years of professional experience

Work History

Cash Register Operator

McDonald's
10.2023 - 01.2025
  • Reduced wait times for customers through quick transaction processing and multitasking abilities.
  • Managed high volumes of transactions during peak hours, maintaining accuracy and efficiency under pressure.
  • Balanced cash drawer at the end of each shift, ensuring accuracy in all transactions processed throughout the day.
  • Contributed to sales goals by upselling promotional items during the checkout process.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Excellent communication skills, both verbal and written.

Manager's Assistant

Zacapa Mini Market
02.2022 - 04.2024
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Catering Attendant

Bricels Catering
09.2022 - 12.2023
  • Supported team members with efficient communication, fostering a positive working environment in high-pressure situations.
  • Anticipated potential challenges during events through proactive planning strategies, resulting in fewer disruptions or last-minute changes.
  • Troubleshot on-site issues quickly, maintaining professionalism while resolving concerns promptly and effectively.
  • Delivered superior customer service by attending to guests'' needs promptly and courteously.
  • Contributed to successful events by setting up tables, chairs, and linens according to client specifications.
  • Assisted with invoicing and payments processing for catering services rendered, contributing to streamlined financial processes.
  • Reduced waste by closely monitoring food consumption patterns during catered events.
  • Inspected catering equipment and utensils regularly to manage wear and tear.

Babysitter

General Public
07.2021 - 08.2021
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.

Education

High School Diploma -

South East Highschool
South Gate
07-2023

Skills

  • Numerical Problem Solving
  • Point-of-Sale System Management
  • Calm Conflict Resolution
  • Experienced in POS Solutions
  • Analytical Problem-Solving
  • Cash Management
  • Store Operations
  • CRM Proficiency
  • Service Excellence
  • Team Leadership

Languages

Spanish
Full Professional

Timeline

Cash Register Operator

McDonald's
10.2023 - 01.2025

Catering Attendant

Bricels Catering
09.2022 - 12.2023

Manager's Assistant

Zacapa Mini Market
02.2022 - 04.2024

Babysitter

General Public
07.2021 - 08.2021

High School Diploma -

South East Highschool

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Aileen Herrera