AILEEN HOWARD
Newport News,VA
Overview
18
18
years of professional experience
Work History
Senior Retail Sales Associate
711 Gas Station
01.2024 - Current
- Led team in achieving sales goals through effective merchandising strategies and customer engagement.
- Trained and mentored new associates on product knowledge and sales techniques to enhance performance.
- Managed inventory levels, ensuring optimal stock availability and minimizing shrinkage through strategic oversight.
- Analyzed customer feedback to improve service delivery and enhance overall shopping experience.
- Monitored competitor activities, identifying trends to adapt store offerings and maintain competitive edge.
- Resolved customer complaints swiftly, fostering loyalty and improving store reputation within the community.
- Collaborated with management to develop training programs focused on enhancing staff capabilities and efficiency.
- Maintained a visually appealing store environment through regular merchandising and display updates.
- Increased customer satisfaction by providing exceptional service and product knowledge.
Banquet Server/Bartender
Marriot
12.2021 - Current
- Serving food and beverages to patrons
- Preparing for events
- Provide prompt and courteous service
- Provide information to assist with food and beverage selections
- Maintain dining ambiance
Retail Sales Associate
Newport News, Honey Baked Ham Co
10.2017 - 11.2021
- Assists with food preparation, including lunch, catering and retail ham and turkey.
- Provides outstanding customer service
- Follow Honey Baked sales and service processes
- Build rapport through conversation and honest recommendations
- Up sell and arrange for delivery or pick-up of the customer's order
Christopher Newport University, Residential Dining
06.2016 - 11.2021
- Manage a team of 9-12 Dining Room Attendants (DRA).
- Prepare staffing sheets for the week.
- Train new Dining Room Attendants (DRA)
- Provide excellent leadership to DRA’s
- Oversee that all opening and closing duties of the outlets are completed correctly and that cleanliness and maintenance are maintained.
- Provide excellent customer service to students, visiting guests and faculty/staff members.
- Responsible for the inventory and quality assurance of products.
- Enforce and monitor all health, safety and sanitation standards in their areas.
Restaurant Server and Bartender
Embassy Suites Hotel
02.2015 - 06.2017
- Preparing restaurant tables with special attention to sanitation and order
- Attending to customers upon entrance to the restaurant
- Present menus, serving, and helping customers select food/beverages
- Take and serve orders
- Hands-on experience in cash duties
- Attention to cleanliness and safety
- Excellent people skills.
- Prepared alcoholic or non-alcoholic beverages for bar and patron
- Assessed bar customers' needs and preferences and making recommendations
- Mixed ingredients to prepare cocktails.
General Manager
Dunkin Donut’s OBX and Newport News, VA
10.2013 - 06.2016
- Supervise day to day crew members, team leads and shift managers using multitasking to assure optimum performance and continuous improvement in our guest services and employee professionalism and performance.
- Meeting $18,000 sales goal per week and monthly sales goals as well as GSS: Guest Survey Solutions goals and SOS: Speed of Service goals of 85% per day.
- Conduct interviews for potential employees, conducting employee performance evaluations, and scheduling employee shifts to maximize employee coverage to ensure the highest level of customer satisfaction and company profitability.
- Responsible for entering store information for example: inventories, end of day sales entries and information for new hire employees in our Blue Cube system.
Table Games Dealer
Royal River Casino & Hotel, Flandreau, SD
01.2011 - 09.2013
- Controlled the flow and pace of the game at assigned table in accordance with departmental policy by performing the duties outlined below.
- Smile, make eye contact, greet customers, thanking customers for chips and wishing players "good luck" when the leave their assigned table.
- Shuffles and deals cards as required for the play of the assigned game.
- Applies knowledge of dealing procedures according to house rules so as to preserve the security and integrity of games.
- Exchange paper currency for gaming chips.
- Pays winning bets and collects losing bets.
- Maintains chip tray at table in an orderly fashion.
- Notifies supervisor of any irregularities noticed.
- Answer questions or inquiries from patrons.
- Perform other duties that are assigned by an immediate supervisor or manager.
Bartender
12.2007 - 01.2011
- Complete regular bar inventories and daily requisition sheets as required.
- Receive and unload incoming shipments.
- Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team.
- Accurately record sales, make correct change and prepare charge slips for guests.
- Display friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
Education
No Degree - Business Management
Thomas Nelson Community College
Hampton, VA01-2002
Gambling License
Royal River Casino & Hotel
Flandreau, SD01.2013
Bartenders Training for Intervention Procedures (TIPS)
Virginia ABC
Hampton, VA01.2007
Skills
- Customer Service/Guest Relations
- Restaurant shift managing experience
- Proficient in POS software programs: Aloha, Blue Cube (Radiant)
- Casino operations
- Hospitality positions
- College dining hall management
- Bistro operations
- Catering and banquet operations
- Athletic concessions operations
Timeline
Senior Retail Sales Associate
711 Gas Station
01.2024 - Current
Banquet Server/Bartender
Marriot
12.2021 - Current
Retail Sales Associate
Newport News, Honey Baked Ham Co
10.2017 - 11.2021
Christopher Newport University, Residential Dining
06.2016 - 11.2021
Restaurant Server and Bartender
Embassy Suites Hotel
02.2015 - 06.2017
General Manager
Dunkin Donut’s OBX and Newport News, VA
10.2013 - 06.2016
Table Games Dealer
Royal River Casino & Hotel, Flandreau, SD
01.2011 - 09.2013
Bartender
12.2007 - 01.2011
Gambling License
Royal River Casino & Hotel
Bartenders Training for Intervention Procedures (TIPS)
Virginia ABC
No Degree - Business Management
Thomas Nelson Community College
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