Aileen Jornacion
Henderson,NV
Summary
Self-motivated and reliable, with 3+ years of customer service experience developing realistic solutions to assure satisfied customers. Interested in acquiring new skills, gaining exposure to business operations, and adapting to challenging environments. Strong interpersonal and communication skills to be a leader with the ability to cohesively work in a team.
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Supervisor
Circa
10.2023 - Current
- Remedy issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Directly responsible for the daily coordination of the front of house, including bellman and front desk agents
- Attentive to detail, urgency, and accommodation with all guest interactions
- Collaborate with other hotel departments, such as Housekeeping, Engineering, Security, and Revenue Management, to ensure a memorable experience for all hotel guests
VIP Representative
Circa
06.2023 - 10.2023
- Process check-in & check-out transactions for VIP guests with a seamless experience
- Communicate with casino hosts constantly to expedite guest requests such as room preferences, in-room amenities, or limo scheduling
- Respond to the VIP inbox & VIP phone for host requests and reservations on a daily basis
Stylist
David's Bridal
12.2022 - 05.2023
- Provide and maintain a positive, friendly, & professional selling experience with all customers through enthusiasm over the phone or in person
- Build a strong and lasting rapport with brides through dress recommendations that fit the expectations and needs; Upsell accessories, shoes, & foundation pieces
- Proactively address customer concerns with confidence and recognize when to escalate/partner with leadership
Wedding Coordination Assistant
Mango Season Weddings & Events LLC
09.2021 - 05.2023
- Take direction from lead wedding planner and stay in close contact with constant updates and communication
- Keep a lookout for obstacles in all services and offer on the spot assistance as necessary
- Ensure success with event set-up/breakdown; confirm all orders have been fulfilled from 3rd party vendors, verify event layout is completed properly, and track inventory items before leaving the venue
Accounts Receivable/Customer Service
Hawaiian Islands Freight Association
08.2021 - 12.2022
- Answer customer service calls and emails timely while maintaining a friendly & professional manner in fast-paced office environment
- Handle different forms of payments (cash, credit cards, checks, and ACH's) with confidentiality
- Prep bank deposits of $150,000+ checks on a weekly basis, apply payments to consistently show updated accounts, and resolve invoicing issues due to unique billing requirements
Condo Property Manager
Hawaiian Properties
05.2020 - 05.2021
- Supervise the operation and administration of a portfolio of nine (9) Community Associations
- Prepare recommendations to the Association Board of Directors regarding major capital expenditures to maintain the desired community appearance and operation
- Handle Association complaints promptly & appropriately and call support services as needed
Operations Intern
Four Seasons
12.2019 - 12.2019
- Produce a fun, luxurious experience for the kids at Camp Kohola with outdoor sports, swimming, and educational activities
- Proactively oversee the location and emotions of supervised children from ages 5 - 12
Intern
Outrigger Hotels & Resorts
06.2019 - 08.2019
- Adapt to new team environments with weekly department rotations in Front Desk, Administration, Operations, and Food & Beverage
- Compile data, analyze research, and efficiently communicate findings to managers and company executives with a customer retention presentation
Education
BBA - Finance
University of Portland
Portland, OR12.2020
High School Diploma -
Sacred Hearts Academy
Honolulu, HI05.2016
References
Andrea Mejia - Circa - (702) 750-8801
Jaylen Lum - David's Bridal - (808) 927-5224
Curtis & Annie Kamiya - Mango Season Weddings & Events LLC - (808) 253-9088
Loan Montgomery-Freitas - Club Wyndham Royal Garden at Waikiki - (808) 497-2379
Timeline
Hotel Front Desk Supervisor
Circa
10.2023 - Current
VIP Representative
Circa
06.2023 - 10.2023
Stylist
David's Bridal
12.2022 - 05.2023
Wedding Coordination Assistant
Mango Season Weddings & Events LLC
09.2021 - 05.2023
Accounts Receivable/Customer Service
Hawaiian Islands Freight Association
08.2021 - 12.2022
Condo Property Manager
Hawaiian Properties
05.2020 - 05.2021
Operations Intern
Four Seasons
12.2019 - 12.2019
Intern
Outrigger Hotels & Resorts
06.2019 - 08.2019
BBA - Finance
University of Portland
High School Diploma -
Sacred Hearts Academy
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