AILEEN L. CARAMAT
Los Angeles,CA
Summary
Adept at project management and stakeholder relations, I spearheaded client implementations at Duncan Solutions, Inc., enhancing process efficiencies and training methodologies. My strategic planning and research/data analysis skills contributed to a significant increase in client satisfaction and operational improvements, demonstrating a robust blend of technical proficiency and leadership acumen.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Internet Sales/Self Employed
COLLECTIBLES ETCETERA
Virginia Beach, VA
01.2020 - 08.2024
- Maintains an average of 700+ listings on Mercari platform
- Processed 200+ sales per month
- Produced $50K
- Created an access database to manage inventory, created custom reports:
- Sales report (Weekly, Monthly, by categories)
- Order master list for shipment
- Assignment of inventory locations
- Aging inventory reports (Weekly, Monthly, by categories)
- Features includes product cost to net profit calculator
Technical Support Specialist
AP SYSTEMS NORTH AMERICA
, Remote
01.2023 - 02.2024
- Answer inbound phone calls to the phone queue
- Respond to inbound emails and texts to the Technical Support group address
- Provide pre-sales and post-sales information about products
- Document all activity in a central CRM software platform-Salesforce
- Assist with the monitoring unit (gateway) activation of new sites as needed
- Troubleshoot technical issues related to installations
- Accurately and efficiently access, analyze, advise, and troubleshoot technical issues observed on APsystems products (equipment, APPs, monitoring website, and internet issues)
- Review existing installations to identify installation issues for resolution through APsystems monitoring portal
- Escalate any recurring issues to USA Tech Support Manager in order to optimize products performance in the field
- Coordinate with Engineering with tracking of field; issues, and subsequent product-modifications, logging product bugs in a central database
- Assist other team members with troubleshooting and/or administrative tasks as needed
Production and Scheduler II
HUNTINGTON INGALLS
Newport News, VA
11.2019 - 02.2021
- Responsible for processing steel shipments from multiple locations
- Verify shipment matches with original purchase order
- Monitor shipment through QA process
- Create and correct files prior to loading to SAP
- Verify and update SAP new transfer request after assigned fabrication document
- Monitored multiple SAP modules to fix stalled Transfer Requests and Transfer Order
- Created multiple Excel Macros to expedite manual procedures
Senior Business Systems Analyst - National Fleet Specialist
DUNCAN SOLUTIONS, INC.
, Remote
02.2012 - 11.2019
- Lead new client implementations, including gathering business requirements, analyzing conversion data, configuring software, and coordinating with internal staff to oversee new client's transitions
- Manage projects throughout all phases, including conceptualization, research, specification development, product development, quality assurance, project delivery, and post-live troubleshooting
- Serve as a key client contact, provide timely follow-up to all client questions, troubleshoot issues, and ensure accurate acquisition of all necessary information
- Administer user security; set-up new user accounts and edit existing accounts as needed
- Utilize various reporting tools to create client reports and format data for clients and management
- Analyze client data and compile and present results to management personnel
- Test new software releases: develop test plans, test new functionality, and perform regression testing
- Served as the lead analyst for special projects and new interface implementations; facilitated relevant communications with vendors and local and state government entities
- Revised and streamlined administrative processes, including the creation of training documents for clients and internal staff members, and the development of procedural instructions for Business Analysts
- Developed and implemented time-saving processes and procedures
- Selected to assist in training, on-boarding, and mentoring new Business Analysts
- Commended for the ability to prioritize competing demands while adhering to strict deadlines
Design Consultant
NORWOOD MARBLE & GRANITE
Brentwood, MD
11.2011 - 02.2012
- Assisted clients in selecting products for custom projects
- Prepared product samples for Architects and Designers
- Coordinated with vendors to obtain specialty products
- Served as a company representative at conventions and tradeshows
Dell Retail Representative
CR MCMULLEN
Norfolk, VA
11.2010 - 10.2011
- Served as a Dell product specialist at six Navy, Army, Air Force, and Marine Corps Exchange locations
- Managed consumer electronics, video games, and hardline products
- Conducted product demonstrations, created and maintained displays, completed periodic inventories, and oversaw re-stocking and returns
- Served as the corporate representative at the Navy Exchange Expo
- Assisted in successful executions of national product tours
Promotional Brand Ambassador
VARIOUS AGENCIES
Norfolk, VA
08.2010 - 10.2011
- Distributed products and demonstrated product features
- Oversaw set-up, break down, product preparation and sampling during in-store selling events
- Engaged with the public to generate interest, addressed and answered questions and concerns
- Offered promotional materials and solicited and recorded customer feedback
Conference Coordinator & Help Desk Associate
MANPOWER / AEROTEK
Chesapeake, VA
09.2008 - 05.2009
- Managed the execution of events and conferences, including planning, budgeting, day-of coordination, staffing, vendor communication, inventory, and event breakdown
- Provided troubleshooting for hardware, software, and data problems
- Trained end users in hardware and software use, answered user questions and concerns
Lead Product Developer
COX AUTO TRADER, INC.
Norfolk, VA
06.2006 - 08.2008
- Served as the Primary Product Developer for National Accounts
- Trained Sales Representatives and Customer Service staff on new products, features, and upgrades within the Customer Service and Dealer consoles
- Assisted with project planning and task definition; coordinated vendor activities and deliverables
- Developed marketing analyses and utility applications using Java, C, C++, Visual Basic, HTML, XML, and SQL
- Routinely promoted to position of increased authority and responsibility
- Authored technical specifications on notable implementations for CARFAX and various certified manufacturers, including: Chrysler, Toyota, GM, etc
- Directed a Demographic Marketing Area Tool customization project which synchronized sales territories and created a new visibility measure for online dealer advertisements
- Spearheaded the development of a web-based tool to convert online inventory to magazine print format
- Facilitated communications with a key client in the development of $6 million of internet advertising products to be used across three websites
- Coordinated communications with a client in the development of a marketing database program designed to provide added versatility to stored information
Intermediate Programmer
AMERICOMM DIRECT MARKETING, INC.
Norfolk, VA
01.2003 - 01.2004
- Managed database production programming for a nationwide provider of marketing and communications solutions
- Monitored operations, conducted tests, and modified sequences or code as needed
- Maintained historical records; documented program developments and revisions
Intake Support
BON SECOURS HOME CARE
Norfolk, VA
01.2001 - 01.2004
- Provided office support for three hospice locations in Hampton Roads, VA
- Input new patient information into patient management software, scheduled client appointments, provided detailed itinerary to health care providers, prepared medical records, and validated documents
- Entered completed visits, mileage, and miscellaneous expenses for payroll and billing purposes
- Served as back-up to the IT Manager, provided troubleshooting for data and software issues
Helpdesk Coordinator
INSTITUTE FOR DEFENSE ANALYSES
Alexandria, VA
01.2001 - 01.2002
- Coordinated the resolution of help desk issues for a non-profit corporation which administers federally funded national security research and development centers
- Answered, evaluated, and prioritized incoming telephone, voicemail, e-mail, and in-person requests from users experiencing technical problems
- Assigned technical issues to appropriate IT personnel
- Provided continuous status updates to clients, escalated customer service issues as needed
Education
B.Sc. - Database Management Coursework
STRAYER UNIVERSITY
Virginia Beach, VAA. S - Computer Information System-Programming, Computer Information System Web Development
ECPI UNIVERSITY
Virginia Beach, VAA.S - Paralegal Litigation Studies Coursework
TIDEWATER COMMMUNITY COLLEGE
Virginia Beach, VASkills
- Project Management
- Research / Data Analysis
- New Client Implementations
- Strategic Planning
- Training & Staff Development
- Process Improvements
- Best Practices
- Stakeholder Relations
Certification
- Master Certificate Business Analysis IT Agile, Villanova University, 02/17
- Professional Scrum Master, Scrum Certification, 04/17
- Accredited Business Analyst (Project Requirements Analyst) Certification, 04/17
Linkedinprofile
https://www.linkedin.com/in/acaramat/
Timeline
Technical Support Specialist
AP SYSTEMS NORTH AMERICA
01.2023 - 02.2024
Internet Sales/Self Employed
COLLECTIBLES ETCETERA
01.2020 - 08.2024
Production and Scheduler II
HUNTINGTON INGALLS
11.2019 - 02.2021
Senior Business Systems Analyst - National Fleet Specialist
DUNCAN SOLUTIONS, INC.
02.2012 - 11.2019
Design Consultant
NORWOOD MARBLE & GRANITE
11.2011 - 02.2012
Dell Retail Representative
CR MCMULLEN
11.2010 - 10.2011
Promotional Brand Ambassador
VARIOUS AGENCIES
08.2010 - 10.2011
Conference Coordinator & Help Desk Associate
MANPOWER / AEROTEK
09.2008 - 05.2009
Lead Product Developer
COX AUTO TRADER, INC.
06.2006 - 08.2008
Intermediate Programmer
AMERICOMM DIRECT MARKETING, INC.
01.2003 - 01.2004
Intake Support
BON SECOURS HOME CARE
01.2001 - 01.2004
Helpdesk Coordinator
INSTITUTE FOR DEFENSE ANALYSES
01.2001 - 01.2002
B.Sc. - Database Management Coursework
STRAYER UNIVERSITY
A. S - Computer Information System-Programming, Computer Information System Web Development
ECPI UNIVERSITY
A.S - Paralegal Litigation Studies Coursework
TIDEWATER COMMMUNITY COLLEGE
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