Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic

Aileen Leon

Los Angeles,CA

Summary

Dynamic Customer Service Representative with a proven track record at Ramon and Son Auto Center, excelling in conflict resolution and active listening. Enhanced customer loyalty through empathetic complaint handling and effective problem resolution. Collaborated with teams to establish best practices, ensuring a consistently positive service experience.

Overview

4
4
years of professional experience

Work History

Customer Service / Receptionist

Ramon and Son Auto Center
03.2021 - 06.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Pasadena City College
Pasadena, CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Conflict resolution
  • Complaint handling
  • Follow-up skills

Languages

Spanish
Native or Bilingual

Work Preference

Work Type

Part Time

Location Preference

On-SiteRemote

Timeline

Customer Service / Receptionist

Ramon and Son Auto Center
03.2021 - 06.2025

Pasadena City College

Similar Profiles

CREATE PROFILE