Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

AILEEN MANCILLAS

BEDFORD

Summary

I am a high-energy professional with a successful history of delivering top-notch customer service and training at. As a skilled collaborator and problem-solver, I do well for turning complaints into opportunities for growth and improving team performance. By consistently going above and beyond, I have played a key role in enhancing customer satisfaction and loyalty. In addition to my strong interpersonal skills, I am also well-versed in content creation and excel in communicating across various channels. I am passionate about creating memorable experiences for customers and helping my team succeed.

Overview

12
12
years of professional experience

Work History

SERVER, BARTENDER, TRAINER

BoomerJacks Bar and Grill
GRAPEVINE
07.2024 - Current
  • Provided exceptional customer service in fast-paced dining environment.
  • Processed customer orders efficiently and accurately using POS system.
  • Maintained cleanliness and organization of dining area throughout shift.
  • Assisted in training new servers on best practices and service standards.
  • Handled customer complaints professionally to ensure satisfaction and retention.
  • Monitored inventory levels and communicated needs to management promptly.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Assisted in training new servers.

Social Media Manager/Translator

Delighted to Doula
Dallas
02.2023 - 06.2025
  • Company Overview: non-profit organization
  • I have been brought on board to manage the social media presence of the non-profit organization. My responsibilities include handling online customer inquiries, creating promotional content, managing newsletters, coordinating schedules, and providing Spanish translation services for in-house and online communications.
  • I have effectively facilitated partnerships between the nonprofit and numerous states nationwide, increasing media coverage and securing donations as well.
  • Planning and developing social media campaigns
  • Crafting compelling content or getting it develop
  • Posting content across social media accounts
  • Engaging with customers on different channels posting
  • Analyzing running campaigns
  • Non-profit organization

Community Associate

Regus Office Space
Arlington
03.2017 - 11.2018
  • I was in charge of overseeing daily operations at the center and delivering various services for leasing clients and staff as well. Maintaining a high standard of performance and efficiency is paramount.
  • In my role, I was accountable for a wide range of duties, including but not limited to
  • Managing switchboards; handling calls of various internal /external clients as well as various Regus areas of business
  • Managing meeting room booking system
  • Preparing offices for move-in/ move-outs
  • Responsible for maintaining and troubleshooting basic IT and telecom technical issues, set up and queries
  • Administrative tasks- delivering their mail, answering their phones, sending their packages, ordering their office supplies
  • Ensure continual upkeep and standards of business center to include offices, meeting rooms and communal areas
  • Contributes to the overall revenue of the center by identifying opportunities to promote Regus products and services
  • Effective and professional communication skills in both local language and English (written and oral)
  • Solid organizational skills, including the ability to prioritize and multi task in a demanding environment
  • Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook and the ability to understand further programmes to assist in the day to day center operations

Team Lead/Trainer

Twin Peaks Restaurants
Addison
12.2013 - 03.2018
  • The job’s responsibilities varied daily based on required training or the restaurant's daily volume. Adapting to fluctuating demands and maintaining a high standard of service was essential in meeting the dynamic needs of the position.
  • Managed training program/helped team growth
  • Creating a fun and safe work environment for staff.
  • Focused on the training program to ensure new trainees performed the job required from them.
  • Recruited new employees and set up trainers meetings.
  • Kept trainees as well as other trainers updated on any team meetings.
  • Reported to management on any concerns, comments & updates for training program
  • Passionately waited tables and made sure all of the guests' needs were fulfilled and stayed on top of getting food out from the kitchen line to the tables.

Education

HS -

Nimitz High School
Irving, Tx

Skills

  • Skilled collaborator
  • Rapid and Adaptive
  • High Achiever
  • Flexible time management
  • Solutions oriented professional
  • Effective cross functional communicator
  • Customer service-oriented
  • Skilled multi-tasker
  • Active listening skills
  • Content creation
  • Complaint resolution
  • Training and development
  • Client engagement
  • Multi-channel communication
  • Effective organization
  • Problem solving
  • Memory retention
  • Price memorization
  • Team member support

Languages

  • English
  • Spanish

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

SERVER, BARTENDER, TRAINER

BoomerJacks Bar and Grill
07.2024 - Current

Social Media Manager/Translator

Delighted to Doula
02.2023 - 06.2025

Community Associate

Regus Office Space
03.2017 - 11.2018

Team Lead/Trainer

Twin Peaks Restaurants
12.2013 - 03.2018

HS -

Nimitz High School

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AILEEN MANCILLAS