Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aileen Martinez

Spring,TX

Summary

Dynamic and adept Mixologist with a proven track record at The Blind Finch, showcasing advanced mixology techniques and exceptional customer relationship management. Expert in inventory coordination and POS system operation, I excel in high-energy environments, driving service excellence and innovative beverage creation. My approach has significantly enhanced guest satisfaction and operational efficiency. Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.

Overview

5
5
years of professional experience

Work History

Mixologist

The Blind Finch
Spring, TX
10.2024 - Current
  • Utilized POS system for order processing, check creation, and receipt issuance.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Greeted guests with friendliness and professionalism.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Handled various responsibilities efficiently in a high-energy atmosphere.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Front Desk Receptionist

Tune Up The Manly Salon
Spring, TX
08.2021 - 12.2023
  • Ensured accuracy of register transactions by reconciling tills at the end of each shift.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Created and enforced scheduling policies and procedures to standardize operations.
  • I coordinated and scheduled customer appointments with the barber and stylist at the salon. I greeted customers and answered their questions. I also took care of any issues that arose during their visit.
  • Served drinks and prepared specialty beverages.
  • Managed the store closing process, ensuring all tasks were completed in a timely manner.

Store Associate

At Home Superstore
Shenandoah, TX
06.2020 - 01.2021
  • Unloaded and moved merchandise to maintain aisles and set up product displays.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Handled returns and exchanges according to company policies.
  • Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Transported goods between storage areas utilizing wheeled carts or dollies safely and efficiently.

Education

High School Diploma -

Spring High School
Spring, TX
06-2018

Skills

  • Inventory coordination
  • Advanced mixology techniques
  • Upselling strategies
  • Cash handling accuracy
  • Social media promotion
  • POS system operation
  • Customer relationship management

Languages

Spanish
Limited

Timeline

Mixologist

The Blind Finch
10.2024 - Current

Front Desk Receptionist

Tune Up The Manly Salon
08.2021 - 12.2023

Store Associate

At Home Superstore
06.2020 - 01.2021

High School Diploma -

Spring High School

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Aileen Martinez