Aileen McCaffery
Summary
Highly skilled and driven Front Desk Agent experienced in effectively managing reservations, telephone calls, and customer inquiries. Poised and professional, fully committed to ensuring guest satisfaction. Strong ability to mitigate customer dissatisfaction through prompt service and diplomatic communication. Well-versed in providing exceptional experiences for all guests.
Overview
5
5
years of professional experience
Work History
Front desk servicer
Kwik Kar
09.2024 - Current
- Assisted with administrative tasks such as filing, data entry, and scheduling appointments.
- Maintained a clean and comfortable environment.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Runner
Frankie and Louis
05.2024 - 09.2024
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Ensured cleanliness of work areas, contributing to a well-maintained office environment.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Engaged in suggestive selling and other sales techniques.
Team Member
Culvers
03.2022 - 05.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Incorporated dietary restrictions into dessert offerings, catering to a wide range of customer preferences.
- Enhanced customer satisfaction by creating visually appealing and delicious desserts.
Volunteer
Dogwood Animal Shelter Thrift Store
05.2020 - 09.2023
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Supported animal welfare, caring for animals and facilitating adoption events.
Education
High School Diploma -
Camdenton High School
Camdenton, MO05-2025
No Degree -
Lake Career And Technical Center
Camdenton, MO05-2025
Skills
- Credit and cash payments
- Problem-solving skills
- Housekeeping
- Safety and security procedures
- Hospitality services
- Front Desk Operations
- Multitasking Abilities
- Customer Satisfaction
- Professionalism
- Computer Literacy
- Record-keeping
- Billing Procedures
References
- Mike Ford, Present Employer/Owner of Culvers, 573-302-0244, 2021-01-01
- Deb Reefer, Present Board member of Dogwood Animal Shelter, 573-346-7932, 05/03/20
- Daniel Koeninger, Culinary Arts Teacher, 573-434-9277, 2021-01-01
Timeline
Front desk servicer
Kwik Kar
09.2024 - Current
Runner
Frankie and Louis
05.2024 - 09.2024
Team Member
Culvers
03.2022 - 05.2024
Volunteer
Dogwood Animal Shelter Thrift Store
05.2020 - 09.2023
High School Diploma -
Camdenton High School
No Degree -
Lake Career And Technical Center
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