Aileen Medina

• Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
• Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
• Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
• Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
• Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
• Greeted customers, helped locate merchandise, and suggested suitable options.

• Demonstrated an understanding of company policies and procedures related to phone system operations and usage.
• Maintained strong call control and quickly worked through scripts to address problems.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Updated JManager system with order specifics and customer details, preferences and billing information.

• Navigated through computer systems to review information and respond appropriately to callers.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Leveraged Tramipro skills to input and compile data gathered from various sources.
• Mapped, re-mapped and transfer software program to other computers

• In this internship I learned how to teach easy coding lessons using Scratch to children in elementary in an afterschool program once a week in person.
• Inform children what is programming and why it's essential.
• Created PowerPoints, Scratch programs, lesson plans and helped students one on one in creating Scratch programs.

• Assisted parents and students when enrolling and withdrawing from school
• Sent transcripts electronically to other schools and printed out official transcripts