Aileen Medina
Miami,FL
Summary
Recent Bachelor of Science in Cybersecurity graduate from Florida International University, equipped with foundational skills in network security. Highly motivated to contribute to an organization’s cybersecurity efforts while gaining practical, hands-on experience in an entry-level role. Eager to apply academic knowledge in real-world environments, collaborate with experienced professionals, and continuously develop technical and analytical skills within a dynamic cybersecurity operations team. Currently pursuing CompTIA Security+ certification.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Bath & Body Works
Cutler Bay, Florida
10.2024 - Current
- Delivered exceptional in-store customer experiences through selling behaviors rooted in store values, and product knowledge.
- Created genuine connections with customers by uncovering needs, sharing product information, demoing products, and making personalized recommendations.
- Supported product replenishment activities, and maintained brand standards to keep the store full and abundant.
- Assisted with floorset execution, visual presentation, and marketing placement as needed.
- Retrieved and stocked merchandise by climbing ladders, lifting, reaching, and kneeling to meet customer needs, and maintain store appearance.
Customer Service Phone Representative
Jedrik Technology
Cutler Bay, Florida
06.2020 - Current
- Engaged in conversation with customers to understand their needs, resolve issues, and answer software product questions.
- Updated JManger system with order specifics, customer personal information, preferences, and billing information.
- Navigated through computer systems to review information, and respond appropriately to callers.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Installed, mapped, re-mapped, and transferred the software program to other computers.
- Executed updates on customers' PCs to have the latest version of Tramipro.
- Repaired records that had been corrupted.
Intern for Teaching Computational Thinking in K-12
FIU CS/IT Outreach Program
Miami, Florida
09.2023 - 11.2023
- Taught weekly, in-person coding lessons to elementary students using Scratch as part of an afterschool program.
- Informed about basic programming concepts and their importance.
- Developed lesson plans, PowerPoint presentations, and sample Scratch projects; provided one-on-one guidance to students during project work.
Main Office Intern
South Dade Senior High School
Homestead, Florida
07.2019 - 08.2019
- Assisted parents and students in enrolling and withdrawing from school.
- Dispatched transcripts electronically to other schools, and I printed out official transcripts.
Education
Bachelor of Science - Cybersecurity
Florida International University
Miami, FL08-2025
Associate of Arts - Pre-Nursing
Miami Dade College
Miami, FL04-2022
High School Diploma -
South Dade Senior Hight School
Homestead, FL06-2020
Skills
Operating systems and software: Windows, macOS, and Linux
Programming, scripting, and tools: Java, JavaScript, HTML, Batch, FileZilla, Parallels, Command Prompt, TeamViewer, AnyDesk, Tramipro, Jedrik Manger, and Microsoft Suite
Other skills: Bilingual (Spanish), Teamwork, Problem Solving, Work Ethic, Critical thinking, Leadership, Time Management, Adaptability, Technical Troubleshooting, Cybersecurity and Communication
Certification
- Order of the Computing Professional Certificate (2025)
Accomplishments
- Benjamin A. Gilman Recipient (2021)
- Logistics and Supply (S-4) Officer: U.S Army J.R.O.T.C. (2018-2020)
- National Honor Society Secretary (2019-2020)
- FFA Agriscience State Championships (FL) (2014)
Timeline
Sales Associate
Bath & Body Works
10.2024 - Current
Intern for Teaching Computational Thinking in K-12
FIU CS/IT Outreach Program
09.2023 - 11.2023
Customer Service Phone Representative
Jedrik Technology
06.2020 - Current
Main Office Intern
South Dade Senior High School
07.2019 - 08.2019
Bachelor of Science - Cybersecurity
Florida International University
Associate of Arts - Pre-Nursing
Miami Dade College
High School Diploma -
South Dade Senior Hight School
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