Aileen Melendez
Irving,TX
Summary
Dynamic leader and adept communicator with proven expertise in customer service and Microsoft Office. At The Container Store, led initiatives that significantly enhanced efficiency and performance metrics. Skilled in developing training programs and fostering stakeholder relationships, I excel in driving continuous improvement and delivering exceptional support, as demonstrated in high-pressure environments like Miami Dade Expressway Authority.
Overview
9
9
years of professional experience
Work History
Customer Solution Specialist/Trainer/Leadership Member
The Container Store
09.2017 - Current
- Championed adoption of industry best practices within the organization, leading to improved efficiency and overall performance levels.
- Identified opportunities for continuous improvement, implementing changes that led to measurable enhancements in performance metrics.
- Designed tailored training programs for associates, equipping end-users with the knowledge required for successful solution utilization.
- Developed and maintained strong relationships with key stakeholders, fostering trust and ensuring successful solution implementation.
Call Center Representative
Miami Dade Expressway Authority
06.2015 - 09.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Skills
- Leadership
- Associate Development
- Customer Service
- Data Entry
- Product Knowledge
- Time Management
- Communication Skills
- Microsoft Office
- Equipment Certifications
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Solution Specialist/Trainer/Leadership Member
The Container Store
09.2017 - Current
Call Center Representative
Miami Dade Expressway Authority
06.2015 - 09.2017