AILEEN MIZE
St. Johns,FL
Summary
Dynamic Client Relationship Manager with 5 years' experience in sales and service roles for Publishing and Real Estate organizations, along with health care roles. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive and routine communications.
Highly motivated, detail-oriented, multi-tasker with the proven ability to plan, coordinate and execute tasks assigned. Impeccable organization, decision making, and follow-up skills. Self-motivated and can work within a team or independently. Customer service oriented and easily build client relationships. Background in building and maintaining client relationships within publishing/advertising sales, real estate sales, healthcare, aesthetics sales, customer service, marketing and recruiting.
Overview
9
9
years of professional experience
Work History
Client Relationship Manager
Creating Community Connections
09.2021 - Current
- Over $500,000 in advertising sales in less than 2 years
- Manage client relationships and provide exceptional customer service
- Assist clients in providing services and offerings
- Respond promptly to client inquiries and concerns via email, phone, and chat
- Maintain accurate client records and update databases as needed
- Develop and implement strategies for improving client satisfaction and retention
- Contribute to the development of new client relationships and business opportunities
- Manage client accounts and ensure satisfaction
- Communicate with clients via phone, email, and chat
- Provide product and service information to clients
- Troubleshoot and resolve client issues
- Improve client experience with open communication and prompt attention
- Assist in developing and implementing client retention strategies.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
Licensed Realtor
Herron Real Estate
10.2021 - Current
- CRM; Lone Wolf; Form Simplicity; KV Core for client and contract maintenance
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Continuous follow up with previous clients to maintain rapport.
- Assisted first-time homebuyers in navigating the real estate market, leading to successful purchases and happy homeowners.
- Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
- Streamlined the home buying process for clients, resulting in quicker closings and satisfied customers.
- Utilized advanced marketing techniques to showcase properties effectively, attracting more potential buyers.
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Expanded client base through targeted networking efforts and referral programs, resulting in increased business opportunities.
Licensed Realtor
Momentum Realty
04.2021 - 10.2021
- Over $2M in sales
- Use of Follow Up Boss CRM; Dot Loop, Folio to keep in touch with and schedule client appointments; stay on track with contract due dates and organize documents
- Lead generation and lead conversion through maintaining an online presence
- Build relationships with site agents and other sales associates
- Use of the MLS regularly to add, update and close listings.
- Increased home sales by providing exceptional customer service and maintaining strong relationships with clients.
- Streamlined the home buying process for clients, resulting in quicker closings and satisfied customers.
Licensed Realtor
Round Table Realty
01.2020 - 04.2021
- Over 1.75M in sales first year
- Use of CRM, Form Simplicity, Folio and various programs to schedule and maintain client schedules
- Continuously perfecting the contract to close process by exhibiting high customer service, reaching out to agents; title; lenders to keep purchase moving and on time
- Use of MLS - adding and updating listings.
- Increased home sales by providing exceptional customer service and maintaining strong relationships with clients.
- Streamlined the home buying process for clients, resulting in quicker closings and satisfied customers.
Esthetician/Sales
Massage Envy
01.2018 - 07.2019
- Client consultation/customer service
- Sold $1000+ monthly in skin care working PT
- High client retention rate
- Certified in PCA, Obagi, Jan Marini and Murad products.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
Project Coordinator and Recruiter
Confero, Inc.
12.2014 - 02.2017
- Create, coordinate and schedule 1000+ projects monthly
- Complete projects before deadlines and within budget
- Develop marketing strategies to encourage new business using Facebook and other social media/online tools and use of excel, word, email and recruiting websites
- Create welcome letter that is distributed to new contractors
- Work independently and as a team player
- Train new staff members.
- Streamlined project management processes by implementing new organizational tools and software.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
Greeter/Marketer/Sales
New Neighbor Welcome Service
10.2014 - 03.2015
- Market area businesses who sponsored us by giving descriptive scripts of services rendered
- Vividly explain products and services rendered with samples and coupons supplied by sponsors
- Maintain friendly relationship with sponsors
- Maintain inventory of sponsor supplies, samples and coupons
- Advertise to local businesses to sell sponsor memberships
- Set goals to meet with local businesses and manage memberships.
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
- Assisted patrons with inquiries and directed them to appropriate businesses for further assistance.
- Contributed to team efforts in achieving daily customer satisfaction targets through consistent performance as a greeter.
- Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests.
- Made average of 30 home visits every single month.
Education
Real Estate Sales Associate Licensing -
Florida Real Estate Institute, Inc.
St. Augustine, FL11.2019
Esthetics -
Mitchell's Academy
Raleigh, NC09.2017
AAS/Radiologic Technology -
Brookdale Community College
Lincroft, NJ05.2004
Skills
- Communication
- Sales
- Planning/Organizing
- Attention to Detail
- Budgeting
- Team player/Leadership
- Canva
- Property Valuation
- Social media marketing
Websites
Personal Information
Hobbies: Health & Wellness, Gardening, Running, Boating, Hiking, Reading, Interior Design, Home Decor
References
- HEATHER STRAZINSKY, River2Ocean Realty, Founder/Realtor, Heather@TeamHeatherAndDanielle.com, 904-598-4656
- ELIZABETH EVANS, JMP, HR Coordinator, Ebethevans.nc.rr.com, 919-946-8050
- HOLLY SMITH, Massage Envy, Sales Training Manager, Scooter0618@yahoo.com, 608-385-2198
- ERIC WAGNER, Round Table Realty, Sales Associate, eric@roundtablerealty.com, 904-735-1580
Timeline
Licensed Realtor
Herron Real Estate
10.2021 - Current
Client Relationship Manager
Creating Community Connections
09.2021 - Current
Licensed Realtor
Momentum Realty
04.2021 - 10.2021
Licensed Realtor
Round Table Realty
01.2020 - 04.2021
Esthetician/Sales
Massage Envy
01.2018 - 07.2019
Project Coordinator and Recruiter
Confero, Inc.
12.2014 - 02.2017
Greeter/Marketer/Sales
New Neighbor Welcome Service
10.2014 - 03.2015
Real Estate Sales Associate Licensing -
Florida Real Estate Institute, Inc.
Esthetics -
Mitchell's Academy
AAS/Radiologic Technology -
Brookdale Community College
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