Aileen Nettleton-Russell
Bothell,WA
Summary
Outgoing student seeking flexible part-time employment with weekend and evening shift options. Highly motivated with strong interpersonal skills, a diligent work ethic, and the ability to learn new skills rapidly. Committed to providing exceptional customer service for a positive and lasting impact.
Overview
5
5
years of professional experience
Work History
Working Student
Aquarius Show Stables
Woodinville, WA
09.2022 - Current
- Assisted with farrier visits, vaccinations and worming programmes.
- Cared for the horses by grooming, bathing, clipping and trimming manes and tails.
- Maintained a clean and safe stable environment for the horses.
- Provided daily exercise for the horses including riding, lunging, turn out and hand walking.
- Exercised client's horses both on the flat and over fences according to their individual needs.
- Assisted head trainer with daily horse care and maintenance tasks such as feeding, grooming, tacking up, and cooling down horses.
- Assisted in setting up jumps in preparation for lessons or competitions.
- Worked closely with veterinarians to develop treatment plans for injured or ill horses.
- Monitored horses' health and temperament for signs of injury and illness.
- Accompanied show teams to events around the country as an assistant and groom.
Certified Trainer
Chipotle
Lynnwood, WA
04.2022 - Current
- Provided one-on-one coaching sessions to help individuals improve their skills.
- Determined appropriate instructional plans based on personal strengths and training goals.
- Explained goals and expectations required of trainees.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Adhered to health department regulations regarding food handling procedures.
- Checked expiration dates on all products before serving them to customers.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Served food quickly for positive guest experiences.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Working Student
Sundance Equestrian
Woodinville, WA
09.2019 - 08.2021
- Managed feeding schedules according to individual dietary requirements of each horse.
- Attended competitions and shows as part of team duties when required.
- Assisted with farrier visits, vaccinations, and deworming.
- Provided assistance during veterinary examinations or treatments if needed.
- Cared for the horses by grooming, bathing, clipping and trimming manes and tails.
- Performed general maintenance tasks such as painting fences, mucking out stalls.
- Maintained a clean and safe stable environment for the horses.
- Regularly monitored horses for any signs of illness or injury and reported to the owner.
- Provided daily exercise for the horses including riding, lunging, turn out and hand walking.
- Instructed students in beginner riding lessons.
- Provided basic first aid to horses when necessary.
- Assisted experienced trainers with daily care and grooming of horses.
- Followed exercise training programs laid out by horse trainer and walked, galloped and trotted horses regularly.
Education
High School Diploma -
Bothell High School
Bothell, WA06-2023
Skills
- Customer Service
- Message Taking
- Conflict Management
- Punctual and Reliable
- Attention to Detail
- Team Support
- Fast Learner
- Adaptability and Flexibility
- Time Management
- Effective Communication
- Basic Mathematics
- Reading Comprehension
- Health Code Compliance
- Food Preparation
- Line Efficiency
- Customer Communication
- Organizational Skills
- Teamwork and Collaboration
Timeline
Working Student
Aquarius Show Stables
09.2022 - Current
Certified Trainer
Chipotle
04.2022 - Current
Working Student
Sundance Equestrian
09.2019 - 08.2021
High School Diploma -
Bothell High School
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