AILEEN NOVALES
Honolulu
Summary
Highly analytical and detail oriented professional with extensive experience in the areas of budget administration, business enablement, risk mitigation, and accounting. Bringing extensive background in Customer Service and Management. Who is organized, resourceful and detail-oriented with exceptional planning and decision-making abilities.
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 20 years of management performance.
Overview
17
17
years of professional experience
Work History
Area Manager
Diamond Parking Services LLC
04.2023 - Current
- Provide a courteous and professional relationship with all customers, vendors, subordinates, co-workers and managers “Treat others as you would want to be treated.”
- Meet and exceed all terms and conditions of contract(s) for the location(s).
- Properly train associates in customer service, operational procedures, time card completion and on-the-job safety.
- Conduct field audits of associates to ensure revenue collection procedures are being followed and revenue is accurately accounted for.
- Ensure operation meets all OSHA and safety standards and complies with company safety procedures.
- Ensure cleanliness, signing, safety and compliance of pertinent parking regulations to company standards at all locations by regular monitoring and promptly taking any needed action.
- Create, implement and maintain strategies for maximization of profitability of assigned location(s).
- Process accounts payables and receivables within established guidelines.
- Manage expenses and cash flow, minimizing “loss” stations.
- Nourish client/customer base by establishing and maintaining consistent communication with landlords and/or property managers, and actively market for growth.
Supervisor – Accounts Receivable
Pintszie Hawaii
01.2022 - 04.2023
- Securing revenue by ensuring timely and accurate collection of payments from customers through:
- Invoicing: Creating and sending invoices to customers for goods or services rendered.
- Collection: Monitoring and following up on outstanding invoices to ensure prompt payment.
- Reconciliation: Verifying and reconciling accounts to ensure accuracy of records.
- Record Keeping: Maintaining detailed records of customer accounts, invoices, and payments.
- Customer Relations: Managing customer inquiries and resolving disputes regarding payment.
- Reporting: Preparing reports on accounts receivable, such as aging reports.
Manager - Purchasing and Receiving
Hyatt Centric Waikiki Beach Hotel
11.2017 - 06.2020
- Maintain records of goods ordered and received thru Birchstreet and control Food Cost at a minimum of 27% - 30% per month.
- Locate vendor materials, equipment or supplies and conduct inquiries to determine product availability and terms of sales
- Prepare and process requisitions and purchase orders for supplies and equipment
Manager - Purchasing and Receiving
Kokua Hospitality
11.2016 - 10.2017
- Oversee incoming items that arrive on property making sure that all items received matched the purchase orders with the shipped items.
- Review inventory and determine what supplies need to be ordered, assists other managers in writing up purchase orders and submit them to vendors
- Maintain records of goods ordered and received
- Locate vendor materials, equipment or supplies and conduct inquiries in order to determine product availability and terms of sales
- Prepare and process requisitions and purchase orders for supplies and equipment
Area Manager - Waikiki
ABM PARKING SERVICES
03.2013 - 10.2016
- Processed payroll, electronic deposits and employee pay adjustments. Executed monthly financial reporting on multiple properties.
- Analyzed cost control and provided timely financial information to support corporate goals. Researched and resolved collections and billing disputes with tact and efficiency.
- Recruited, hired and trained new employees for the position of cashier for various locations in Waikiki.
- Identified inefficiencies and made recommendations for process improvements.
Clerk
ABM PARKING SERVICE
02.2010 - 03.2013
- Maintained accounts receivable documentation electronically and on paper.
- Processed bank reconciliations and financial reports to verify practice of proper due diligence. Handled cash and deposits using the proper accounting procedures and documentation.
- Processed journal entries, online transfers and payments.
- Researched and resolved collections and billing disputes with tact and efficiency
Accounts Payable
AMPCO SYSTEM PARKING
06.2008 - 12.2009
- Verifies and Update SCORE4 information system is up-to-date and accurate.
- Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
- Created monthly reports for records, closed terminated records and completed chart audits.
Education
Bachelor of Arts - Communication Arts, Business, Management and Communications, Marketing and Advertising
Miriam College Inc (Formerly Maryknoll College Foundation Inc.)
Skills
- Controlling costs
- Relationship building and management
- Business development and planning
- Operations management
Accomplishments
- Customer Relations:
- Earned highest marks for customer satisfaction, companywide.
- Received award for customer service recognition and ability to work well with the other team members.
- Awarded a Customer Excellence Award upon the completion of a project that created opportunities for more business.
- Workflow Planning:
- Planned, directed, coordinated, and assigned manpower to efficiently meet production requirements.
- Implemented new work process flow which increased department productivity. Created a new employee training check list in order to address specific duties and responsibilities
- Accounts Payable/Receivable
- Prepared cash application reports to be submitted to corresponding data entry clerk for posting of payments
- Prepared invoices for payment for services rendered
- Management
- Managed 10 parking properties and addressed all parking issues.
- Streamlined reporting procedures to ensure accounts payables are posted accurately and in a timely manner.
Timeline
Area Manager
Diamond Parking Services LLC
04.2023 - Current
Supervisor – Accounts Receivable
Pintszie Hawaii
01.2022 - 04.2023
Manager - Purchasing and Receiving
Hyatt Centric Waikiki Beach Hotel
11.2017 - 06.2020
Manager - Purchasing and Receiving
Kokua Hospitality
11.2016 - 10.2017
Area Manager - Waikiki
ABM PARKING SERVICES
03.2013 - 10.2016
Clerk
ABM PARKING SERVICE
02.2010 - 03.2013
Accounts Payable
AMPCO SYSTEM PARKING
06.2008 - 12.2009
Bachelor of Arts - Communication Arts, Business, Management and Communications, Marketing and Advertising
Miriam College Inc (Formerly Maryknoll College Foundation Inc.)