Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hi, I’m
Aileen Perez
Spring Hill,FL
Summary
Overview
8
years of professional experience
Work History
IntuitRemote FL
Customer Service Representative
04.2021 - 09.2022
Job overview
- Answer inbound and outbound calls, Assist customers with requests and online orders, Assist supervisors with day-to-day tasks, Organize W-2 data with customers, Assist customers with account access and movement within turbo tax program, Secure data of Social Security, Passwords etc
- To ensure customer safety and security.
Williams SonomaRemote FL
Customer Service Representative
06.2020 - 03.2021
Job overview
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
SonomaFabco ShoesBronx, NY
Store Manager
01.2020 - 06.2020
Job overview
- Create weekly schedules for Supervisors and staff members, Implement overtime coverage if needed, Restock, reorganized store, and confirm in and outbound deliveries, Ensure customer satisfaction, Assist customers with requests and/or online orders.
Barnes & NoblesNew York, NY
Sales Associate
08.2018 - 11.2019
Job overview
- Worked as a cashier, ensuring draw with properly filled with right amount of cash, Ensured verification of $50, $100 bills to ensure no counterfeit, Restock inventory daily to ensure all customers' needs are met, Assist customers with requests or questions, Ensure proper count of money at the end of shift to ensure proper count of bills and change, Organize store daily to ensure cleanliness and appearance of store.
Aqua BebaBrooklyn, NY
Receptionist
08.2017 - 10.2018
Job overview
- Verification of appointments and walk-ins, Check in visitors, employees and swimmers, Ensure all guidelines and safety procedures were followed and enforced at all times, Collect payments for monthly programs, daily sessions and any additional sessions, Ensure pools are well maintained and cleaned, Conduct rounds of pool areas and locker rooms.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Dor L' DorNew York, NY
Sales Associate
05.2015 - 08.2017
Job overview
- Restock inventory daily to ensure all customers' needs are met, Assist customers with requests or questions.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Used technology resources to assist customers in locating and selecting items.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Brooklyn Harvest SupermarketBrooklyn, NY
Cashier
06.2014 - 05.2016
Job overview
- Worked as a cashier, ensuring draw with properly filled with right amount of cash, Ensured verification of $50, $100 bills to ensure no counterfeit, Restock inventory daily to ensure all customers' needs are met, Assist customers with requests or questions, Ensure proper count of money at the end of shift to ensure proper count of bills and change, Create delivery request for customers requesting for deliveries, Ensure deliveries were proper placed and sent out in a timely manner, Restock inventory on all produce, selfcare, etc.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Followed company security procedures for handling large sums of money.
Kiwi EnergyNew York, NY
Marketing Associate
04.2014 - 05.2015
Job overview
- Help marketing teams plan and implement marketing strategies, Conduct in -person consultation for kiwi Energy, Persuade non-kiwi customers to switch to Kiwi Energy and ensure saving.
- Used brochures, data and slides to prepare proposal presentations.
- Kept marketing team informed of latest analytics and metrics through regular reporting.
- Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies.
Education
High School of Economics & Finance
High School Diploma
06.2013
University Overview
Mildred ElleyNew York
Some College (No Degree)
University Overview
Skills
- Microsoft Proficiency
- Outlook Proficiency
- Strong Customer Service Skills
- Verbal Communicator
- Bilingual
- Multi-Tasking
- Writing Proficiency
- Problem-Solving Abilities
- Computer Proficiency
- Customer Service
- Sales & Marketing
- Call Management
- Paperwork Processing
- Inbound and Outbound Calling
- Scheduling
- Medical Terminology Knowledge
- Retail Sales Customer Service
- Product Sales
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Timeline
Customer Service Representative
Intuit
04.2021 - 09.2022
Customer Service Representative
Williams Sonoma
06.2020 - 03.2021
Store Manager
SonomaFabco Shoes
01.2020 - 06.2020
Sales Associate
Barnes & Nobles
08.2018 - 11.2019
Receptionist
Aqua Beba
08.2017 - 10.2018
Sales Associate
Dor L' Dor
05.2015 - 08.2017
Cashier
Brooklyn Harvest Supermarket
06.2014 - 05.2016
Marketing Associate
Kiwi Energy
04.2014 - 05.2015
High School of Economics & Finance
High School Diploma
Mildred Elley
Some College (No Degree)
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