AILEEN RAMIREZ
Antioch,CA
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level within Health Care/ Home Care/ House Keeping and Hotel Service positions to help launch career while achieving company goals. Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
13
13
years of professional experience
Work History
Supervisor
The Strat Hotel
Las Vegas, NV
12.2021 - 11.2022
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Directed a team of employees on daily operations.
- Developed and maintained a clean work environment, adhering to all requirements and regulations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Program Director
Hand In Hand For Progress Day Program
Concord, CA
07.2016 - 06.2019
- Interacted with customers and clients to identify business needs and requirements
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance
- Interviewed and hired talented Instructors with expertise in building relationships with the clients to assist the clients in achieving their independent goals within already gifted department
- Oversaw team of approximately 25 personnel focused on behavioral plans, goals, and engaging clients in varies of activities within the community
Case Manager
Mission Hope Day Program
Brentwood, CA
05.2014 - 07.2016
- Identified each individual clients needs and coordinated daily activity plans based on client behaviors, and goals
- Improved staff performance by annual trainings required through RCEB and Licensing
- Partnered with physicians, program instructors, social workers, activity therapists, nutritionists and case managers to develop and implement individualized behavioral plans
- Collected special education enrollment data to generate statistic reporting in MS/generated spreadsheet
- Monitored student progress and reviewed and revised IEP to meet client needs
- Developed and implemented transportation services to facilitate movement from school to activities
- Assist clients in achieving their own personal goals
CNA
Michelle's Care
Brentwood, CA
04.2012 - 04.2014
- Assisted with feeding and monitored intake to help clients achieve nutritional objectives
- Evaluated clients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Obtained client medical history, medication information, symptoms and allergies
- Cared for clients in assisted living facility and delivered high-quality support to meet needs
- Checked client vitals such as temperature, blood pressure and blood sugar levels
- Delivered individualized client care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Promoted good oral and personal hygiene by aiding clients with shaving, bathing and teeth brushing
- Supported client comfort and safety
- Cared for clients with diagnoses such as respiratory failure, diabetes, non-ambulatory, beginning stage of Alzheimer
- Maintained client stability by checking vital signs and weight and recording intake and outtake information
- Transferred clients between rooms
- Facilitated personal hygiene management, feeding and ambulation
Program Coordinator
Mission Hope Day Program
Antioch, CA
05.2010 - 09.2012
- Gathered and organized printed materials required for program participation
- Organized and managed program development from conception through successful execution
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
- Pitched and built new programming strategies
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details
- Designed program implementation, transportations, and maintenance plan
- Motivated and directed staff to align operations with organizational mission using communication, and visual skills to fulfill individual client needs
- Managed web content updates and ongoing site maintenance to provide students with easy information access
- Assisted with community resources
- Reserved classrooms and meeting rooms across facility for program activities
- Provided ongoing direction and leadership for program operations
Education
CPR, First Aid, AED And BLS Certified - Home Health
National CPR Foundation And First Aid
Online Courses02-2025
Certificate - BLS CPR & Basic First Aid Cert
American Academy
Online05-2015
CNA Certification - CNA
Pass Institute
Antioch, CA10-2010
State Competency Examine - Nurse Assistant
American Red Cross
California Department Of Public Health08-2010
High School Diploma - Reading, Writing , Math, Etc
Vallejo Adult School
Vallejo, CA06-1990
Certificate - Preventive Health And Safety
Adams Safety Training
Livermore, CASkills
- Program Development and Management
- Budgeting
- Scheduling
- Staff Management
- Lesson Planning
- Curriculum Development
- Special Education
- Quality Assurance Controls
- Housekeeping
- Chemical Safety
- Residential Cleaning
- Laundry / Washing/ Folding/ Drying
- Cooking
- Hazardous Chemical Training
- Cleanliness
- Organized
- Knowledge of Buffer Machine
- Fork Lift
- Electrical / Manual Pallet Jack
- Outbound and inbound calls
- Teamwork /Team Building Skills
- Process Monitoring and Improvement
- Goal Oriented
- Employee Motivation
- Decision-Making
- Multitasking Abilities
- Appointment Scheduling
- First Aid/CPR
- Training and Development
- Planning and Coordination
- Organization and Time Management
- PPE Compliance
- MS Office
- Basic Education
- Training and Mentoring
- Customer Service
- Task Delegation
- Staff Management
Timeline
Supervisor
The Strat Hotel
12.2021 - 11.2022
Program Director
Hand In Hand For Progress Day Program
07.2016 - 06.2019
Case Manager
Mission Hope Day Program
05.2014 - 07.2016
CNA
Michelle's Care
04.2012 - 04.2014
Program Coordinator
Mission Hope Day Program
05.2010 - 09.2012
CPR, First Aid, AED And BLS Certified - Home Health
National CPR Foundation And First Aid
Certificate - BLS CPR & Basic First Aid Cert
American Academy
CNA Certification - CNA
Pass Institute
State Competency Examine - Nurse Assistant
American Red Cross
High School Diploma - Reading, Writing , Math, Etc
Vallejo Adult School
Certificate - Preventive Health And Safety
Adams Safety Training
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