AILEEN RAMOS
Detroit,MI
Summary
Organized and motivated Health and Human Services major, eager to build upon knowledge of patient care and community health. Bilingual and fluent in Spanish and English, offering solid comprehension of cultural diversity within communities. Seeking entry-level opportunities to expand skills while navigating complex healthcare environments to optimize patient care.
Overview
4
4
years of professional experience
Work History
Obstetrical Technician
Henry Ford
Wyandotte
09.2023 - Current
- Efficiently prepare the operating room for various obstetrical procedures, with a focus on cesarean sections
- Ensure all necessary equipment, instruments, and supplies are organized and readily accessible
- Follow strict protocols for maintaining a sterile field in the operating room
- Provide direct assistance to surgeons during c-sections, anticipating their needs and efficiently handing them instruments and supplies
- Restock and prepare labor rooms for incoming patients, while maintaining cleanliness and organization
- Respond promptly to requests of setting up sterile delivery tables in labor rooms
- Assist in the special care nursery with feedings, baths, and diaper changes for newborns, providing compassionate care and support to infants and their families
- Perform baby screening tests, including hearing screenings, bilirubin testing, and newborn blood spot screening.
Nursing Assistant
Corewell Health
Wayne
08.2022 - Current
- Responsible for measuring and recording patients' vital signs, such as blood pressure, temperature, pulse, and respiration
- Assist patients with basic requirements such bathing, grooming, toileting, clothing, and eating
- Monitor patients for changes in condition and report any unusual observations to the nurses
- Provide comfort care to patients by listening to their worries and offering emotional support
- Communicate with patients, family members, and healthcare team members to offer updates on patient care and to assist with patient requests
- Follow conventional precautions and infection control protocols to avoid the transmission of illnesses in the workplace
- Responsible for answering phone calls and directing them to the appropriate staff member or department.
Medical Assistant
Preferred Eye Care
Bloomfield Hills, MI
06.2023 - 01.2024
- Assisted optometrists with patient exams, including pre-testing procedures such as visual acuity, tonometry, and eye health assessments.
- Managed patient records and updated electronic health records with accurate and timely information.
- Coordinated and scheduled patient appointments, including follow-ups and referrals to specialists as needed.
- Maintained and sterilized medical instruments and equipment according to infection control protocols.
- Handled insurance claims and verification, and processed patient payments efficiently.
IT Service Desk Technician
University of Michigan-Dearborn
Dearborn
06.2022 - 01.2023
- Responded to service requests from university students and faculty through basic troubleshooting tasks
- Assisted users with various types of technical issues via email, live chat and telephone
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods
- Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
COVID-19 Health Screener
Reliable Drug Testing - Chrysler Factory
Detroit
06.2020 - 05.2022
- Communicated professionally to explain COVID-19 screening procedures to employees
- Administered daily COVID-19 screening questionnaire to employees
- Screened employees using specific safety protocols and non-contact infrared thermometers
- Distributed personal protective equipment per company policy to reduce spread of virus
- Acted as site liaison to promote proper hygiene, social distancing and other preventive practices
- Maintained compliance with HIPAA protocols to safeguard employee privacy
- Inventoried medical and office supplies.
Education
Bachelor of Science - Health and Human Services, Pre-Health Professions
University of Michigan-Dearborn
Dearborn, MI04.2023
Skills
- Bilingual
- Microsoft Office Suite (Word, Excel, and PowerPoint)
- Oral and Written Communication
- Firm understanding of HIPAA and privacy laws
- Technical Troubleshooting
- Customer Service Support
- Simultaneous Translation
- Administrative Procedures
Coursework
- Introduction to Health Policy
- Introduction to Public Health
- Introduction to Environmental Health
- Research Methods in Human Services
- Personal Health and Wellness
- Medical Terminology
Languages
- English
- Spanish
Volunteer Experience
- Helping Handzzz
- CHASS Center
- Forgotten Harvest
Timeline
Obstetrical Technician
Henry Ford
09.2023 - Current
Medical Assistant
Preferred Eye Care
06.2023 - 01.2024
Nursing Assistant
Corewell Health
08.2022 - Current
IT Service Desk Technician
University of Michigan-Dearborn
06.2022 - 01.2023
COVID-19 Health Screener
Reliable Drug Testing - Chrysler Factory
06.2020 - 05.2022
Bachelor of Science - Health and Human Services, Pre-Health Professions
University of Michigan-Dearborn